Junior VIP Account Manager

Há 5 dias

São Paulo, Brasil Futuras Apostas Tempo inteiro

Join to apply for the Junior VIP Account Manager role at Futuras Apostas . We’re Futuras Apostas, the company behind Brazino777 Brazil, an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. Our player‑first approach means we aim to provide the best possible service to our loyal community. To achieve that, we use cutting‑edge technologies and partner with the industry's top game providers. Our team in São Paulo is currently looking for an ambitious Junior VIP Account Manager to join the team full‑time. Here are a few reasons to join us: Health plan with national coverage. Gym membership through TotalPass. Food vouchers for groceries or restaurants. Premium snacks in the office, free. Two extra days off per year. Hybrid work model, balancing remote and in‑office collaboration based on team and project needs. Responsibilities: Manage, resolve, and retain VIP players under the guidance of the VIP Managers. Conduct outreach calls and emails following the defined cadence. Trigger promotional campaigns, re‑engage inactive clients, and track upgrades. Monitor gameplay and escalations of critical cases to the VIP Managers. Ensure tactical execution of planned actions (segmentations, events, responses). Join weekly alignment meetings with the VIP team. Required skills: 6 months to 2 years of experience in customer support, telesales, account coordination, or CRM‑related roles. Willingness to work rotating shifts and occasional weekends to support the VIP operation. Experience in iGaming, online casino, or another fast‑paced customer‑facing industry is a strong advantage. Familiarity with outreach channels like WhatsApp, phone, and email in a structured sales or engagement environment. Clear and engaging communication skills, both written and verbal. Strong organizational skills; able to manage a larger portfolio of accounts while maintaining service quality. Comfortable following defined processes (cadences, campaign triggers, segment actions). Attention to detail in monitoring player behavior and escalation needs. Works well under direction and collaborates efficiently with VIP Manager and coordination teams. Ability to recognize and report potential upsell, reactivation, or risk scenarios. Reliable in logging and updating client interactions and engagement status in CRM systems (e.g., Zendesk, Intercom, Backoffice tools). Comfortable using basic CRM and reporting tools (e.g., Optimove, Salesforce, internal dashboards). Fluent in English and Portuguese; Spanish is a plus but not required. We are ready to provide you with comprehensive support so you can become an indispensable part of our operations department. #J-18808-Ljbffr

  • Junior VIP Account Manager

    Há 7 dias

    São Paulo, Brasil Futuras Apostas Tempo inteiro

    About the job Junior VIP Account Manager We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players....

  • Junior Vip Account Manager

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    We believe that curiosity drives innovation, so let's satisfy your curiosity and introduce ourselves.We're Futuras Apostas, the company behind Brazino777 Brazil.It's an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil,...

  • Junior VIP Account Manager

    1 semana atrás

    São Paulo, Brasil Futuras Apostas Tempo inteiro

    We believe that curiosity drives innovation, so let’s satisfy your curiosity and introduce ourselves. We’re Futuras Apostas, the company behind Brazino777 Brazil. It’s an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in...

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    We believe that curiosity drives innovation, so let's satisfy your curiosity and introduce ourselves.We're Futuras Apostas, the company behind Brazino777 Brazil. It's an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil,...

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    1 semana atrás

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    We believe that curiosity drives innovation, so let's satisfy your curiosity and introduce ourselves. We're Futuras Apostas, the company behind Brazino777 Brazil. It's an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in...

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