VIP Account Manager
1 semana atrás
We believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves. Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers. Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture. Our team in the sun-soaked São Paulo office is currently looking for an ambitious VIP Account Manager to join the team full-time. Here are a few reasons for you to join us: To help you take care of your physical and mental health: Health Plan with national coverageGym memberships through TotalPass To assist you on the day-to-day: Food vouchers to be used for groceries or restaurantsAn extensive range of premium snacks in the office, completely free For your Work-Life balance: 2 extra days off to be used per yearWe operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs As a VIP Account Manager at our company, we expect you to be responsible for the following: Design the relationship strategy for the clients classified as VIPDirectly manage the top High Roller clients with close monitoringAnalyze gameplay history, frequency, and behavior to prioritize actionsDefine cadence and action plans for the junior VIP ManagersValidate bonuses, campaigns, and tailored offers with the Marketing teamLead strategic meetings with the Head of VIP and CRM to align goals and opportunities Required skills: 2-4 years in account management in tech and digital sectors. Experience in the online casino or iGaming industry is considered a strong plusFluent in English and Portuguese. Spanish is a plus but not requiredProven track record managing high-value players across multiple marketsWillingness to work rotating shifts and the occasional weekend to support key VIP momentsExperience handling large monthly player portfolios with significant net revenue contributionsExcellent relationship-building, negotiation, and conflict resolution skillsStrong understanding of VIP psychology and retention tacticsReliable in logging and updating client interactions and engagement status in CRM systems. (e.g. Zendesk, Intercom, Backoffice tools)Comfortable using basic CRM and reporting tools (e.g. Fast Track, Optimove, Salesforce, internal dashboards)Comfortable with high levels of personalization and discretionData-savvy: able to analyze player data and identify revenue opportunitiesAvailable for high-touch engagement including off-hours support and VIP events For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it
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VIP Account Manager
4 semanas atrás
São Paulo, Brasil HR Global Tempo inteiroLocation : São Paulo,Brazil (Remote / Hybrid) Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships, supporting engagement strategies, and...
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Junior VIP Account Manager
4 semanas atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroJoin to apply for the Junior VIP Account Manager role at Futuras Apostas . We’re Futuras Apostas, the company behind Brazino777 Brazil, an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. Our player‑first approach means we aim to provide the best possible...
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Vip Account Manager
1 semana atrás
São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves.Were Futuras Apostas, the company behind Brazino777 Brazil.Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil, we...
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VIP Account Manager
1 semana atrás
São Paulo, São Paulo, Brasil Futuras Apostas Tempo inteiroWe believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves. Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil,...
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Br Vip Account Manager
1 semana atrás
São Paulo, Brasil Sporty Group Tempo inteiroSporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing...
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Vip Account Manager Latam
2 semanas atrás
São Paulo, Brasil Entain Tempo inteiro**Company Description**Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
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Vip Account Manager Latam
3 semanas atrás
São Paulo, Brasil Entain Tempo inteiro**Company Description**Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
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Vip Account Manager Latam
2 semanas atrás
São Paulo, Brasil Entain Tempo inteiroJob Description As a VIP Account Manager LATAM you will be responsible for you will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria.The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses,...
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Vip Account Manager
4 semanas atrás
Sao Paulo, Brasil Blaze Ltd Tempo inteiro**We are Blaze, the fastest growing casino in LATAM**A great opportunity for an iGaming experienced VIP Account Manager to join an exciting, growing group of passionate Internet professionals based all around the world.**You Will**:- Be key point of contact for VIP customers. Provide quality customer service- Build and maintain strong, long-lasting customer...
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VIP Account Manager LATAM
Há 7 dias
São Paulo, Brasil Entain Tempo inteiroSports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like...
