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3 semanas atrás
We believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves. Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers. Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture. Our team in the sun-soaked São Paulo office is currently looking for an ambitious Junior VIP Account Manager to join the team full-time. Here are a few reasons for you to join us: To help you take care of your physical and mental health: Health Plan with national coverageGym memberships through TotalPass To assist you on the day-to-day: Food vouchers to be used for groceries or restaurantsAn extensive range of premium snacks in the office, completely free For your Work-Life balance: 2 extra days off to be used per year.We operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs As a Junior VIP Account Manager at our company, we expect you to be responsible for the following: Manage, resolve, and retain VIP players under the guidance of the VIP ManagersConduct outreach calls and emails as per defined cadenceTrigger promotional campaigns, re-engage inactive clients, and track upgradesMonitor gameplay and escalate critical cases to the VIP ManagersEnsure tactical execution of planned actions (segmentations, events, responses)Join weekly alignment meetings with the VIP team Required skills: 6 months to 2 years of experience in customer support, telesales, account coordination, or CRM-related rolesFluent in English and Portuguese, Spanish is a plus but not requiredWillingness to work rotating shifts and occasional weekends to support the VIP operationExperience in iGaming, online casino, or another fast-paced customer-facing industry is a strong advantageFamiliarity with outreach channels like WhatsApp, phone, and email in a structured sales or engagement environmentClear and engaging communication skills, both written and verbalStrong organizational skills; able to manage a larger portfolio of accounts while maintaining service qualityComfortable following defined processes (cadences, campaign triggers,segment actions)Attention to detail in monitoring player behavior and escalation needs Works well under direction and collaborates efficiently with VIP Manager and coordination teamsAbility to recognize and report potential upsell, reactivation, or risk scenariosReliable in logging and updating client interactions and engagement status in CRM systems. (e.g. Zendesk, Intercom, Backoffice tools)Comfortable using basic CRM and reporting tools (e.g. Optimove,Salesforce, internal dashboards) For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it
