Junior VIP Account Manager

Há 2 dias

São Paulo, São Paulo, Brasil Futuras Apostas Tempo inteiro

We believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves.

Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.

As one of the leading online casinos in Brazil, we strive to deliver nothing but the best for our customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers.

Our player-first approach means we aim to provide the best possible service to our loyal community, and you might be just the person we need to support us in that endeavor. Does that sound interesting? Then you might be curious about how you fit into the picture.

Our team in the sun-soaked São Paulo office is currently looking for an ambitious Junior VIP Account Manager to join the team full-time.

Here are a few reasons for you to join us:

To help you take care of your physical and mental health:

  • Health Plan with national coverage

  • Gym memberships through TotalPass

To assist you on the day-to-day:

  • Food vouchers to be used for groceries or restaurants

  • An extensive range of premium snacks in the office, completely free

For your Work-Life balance:

  • 2 extra days off to be used per year.

  • We operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs

As a Junior VIP Account Manager at our company, we expect you to be responsible for the following:

  • Manage, resolve, and retain VIP players under the guidance of the VIP Managers

  • Conduct outreach calls and emails as per defined cadence

  • Trigger promotional campaigns, re-engage inactive clients, and track upgrades

  • Monitor gameplay and escalate critical cases to the VIP Managers

  • Ensure tactical execution of planned actions (segmentations, events, responses)

  • Join weekly alignment meetings with the VIP team

Required skills:

  • 6 months to 2 years of experience in customer support, telesales, account coordination, or CRM-related roles
  • Fluent in English and Portuguese, Spanish is a plus but not required
  • Willingness to work rotating shifts and occasional weekends to support the VIP operation
  • Experience in iGaming, online casino, or another fast-paced customer-facing industry is a strong advantage
  • Familiarity with outreach channels like WhatsApp, phone, and email in a structured sales or engagement environment

  • Clear and engaging communication skills, both written and verbal

  • Strong organizational skills; able to manage a larger portfolio of accounts while maintaining service quality

  • Comfortable following defined processes (cadences, campaign triggers,

    segment actions)

  • Attention to detail in monitoring player behavior and escalation needs

  • Works well under direction and collaborates efficiently with VIP Manager and coordination teams
  • Ability to recognize and report potential upsell, reactivation, or risk scenarios
  • Reliable in logging and updating client interactions and engagement status in CRM systems. (e.g. Zendesk, Intercom, Backoffice tools)

  • Comfortable using basic CRM and reporting tools (e.g. Optimove,

    Salesforce, internal dashboards)

For our part, we are ready to provide you with our complete and comprehensive support to cope with this list of tasks successfully. Our Operations Department is waiting for you to become an indispensable part of it

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