Service Delivery Coordinator

4 semanas atrás

Rio de Janeiro, Brasil Baker Hughes Gruppe Tempo inteiro

Partner with the best A Service Delivery Coordinator will be required to sell and service existing customers to grow the revenue stream in assigned areas. You'll provide a vital service by implementing, monitoring, and evaluating chemical delivery systems. You'll work and adapt to our ever-changing job requirements daily to satisfy our customer requirements. Responsibilities As a Service Delivery Coordinator (Oilfield & Industrial Chemicals), you will be responsible for: Managing and overseeing all aspects of production chemistry supply and service contracts to ensure successful delivery to our customers Providing on-site technical guidance and support for production operations, process engineering, commercial and operational queries Monitoring, troubleshooting, and optimizing of chemical treatment programs to provide support to the production operations group Preparing of technical reviews and proposals of new chemical solutions to share with our customers Prospecting for new accounts to build the customer base in the area of responsibility Organizing routine production chemical reviews and selection activities to verify changing customer needs Protect the health and safety of our personnel and the environment. Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries. Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes. Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients' objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP…) Prompt escalation of issues that can impact service delivery. Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash Fuel your passion To be successful in this role you will: Have a Bachelor of Chemical Engineering, or Bachelor in Chemistry or related fields Demonstrate good experience (> 5 years of experience) in Oilfield Chemicals Upstream & Downstream Have some knowledge of process optimization and production chemistry Be a self-starter, proactively taking the initiative to solving problems and providing resolutions Demonstrate computer skills and be familiar with MS Office Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr

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