Customer Engagement Manager

4 semanas atrás

Montenegro, Rio Grande do Sul, Brasil Novartis ACC Tempo inteiro
Overview

2 weeks ago Be among the first 25 applicants

Experienced sales professionals responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

Major accountabilities
  • Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals - Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
  • Establish and develop long-term relationships with key customers.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
  • Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts - Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account - Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans - Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
  • Responsible for establishing and implementing a sales/business plan for a designated client base.
  • May manage a few direct reports.
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
  • Distribution of marketing samples (where applicable).
Key Performance Indicators
  • Sales revenue and revenue growth in designated accounts.
  • Operating budget for designated key accounts (Budget, Cost, Sales, etc.).
Minimum Requirements Work Experience
  • Team management experience is preferred.
Skills
  • Account Management
  • Accountability
  • Collaboration
  • Commercial Excellence
  • Competitive Intelligence
  • Compliance
  • Crm (Customer Relationship Management)
  • Customer Engagement
  • Ethics
  • Healthcare Sector
  • Market Development
  • Problem Solving Skills
  • Revenue Growth
  • Selling Skills
  • Value Propositions
Languages
  • English
Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

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Benefits and Rewards

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