Customer Services

Há 7 dias

Sao Paulo, Brasil Citrus Systems Tempo inteiro
We are hiring an ambitious **Customer Services & Ombudsman Director in **Sao Paulo **(iGaming) **who will be able to match the level of expectations of **our client**, who has major success as a **Brazilian iGaming brand**. So, you can work with one of Brazil's most famous, extraordinary, and fast-developing brands. We’re sure you’ve heard about this brand as its activity leaves no one indifferent.
Here are a few reasons to** apply**:
- ** Bonuses and Incentives**: Beyond a competitive salary, we reward excellence. Expect performance-based bonuses, recognition programs, and incentives **that** keep you motivated.
- ** Professional Growth**: Becoming a part of a fast-growing and open-minded brand will boost your future career and a team of young leaders who constantly push existing boundaries will reveal your true potential.
- ** Work-life balance flexibility**: We trust your experience. That's why you will be free to organize your time how you like it and you will have 25 working days of paid vacation and an Executive Health plan for you.
Reporting To: Country Manager (Brazil)
As a **Customer Services & Ombudsman Director **Sao Paulo **(iGaming) **at our company, we expect you to be responsible for:
- Serve as the principal leader for the Brazilian customer support operations, encompassing first
- and second-line teams.
- Monitor and evaluate customer interactions, ensuring service quality and adherence to organizational standards.
- Act as an ombudsman to impartially resolve customer issues and improve service delivery by addressing systemic issues identified through customer feedback.
- Advises and proposes new policies and procedures that enhance service quality and customer satisfaction.
- Collaborate closely with other departments to integrate customer service with overall business operations.
Required skills:
- Fluent in English with high proficiency to ensure effective communication across global teams.
- Proven experience as a customer support Manager in a large, digital-focused company.
- Extensive knowledge of B2C business operations with a demonstrated ability to handle high volumes of customer interactions.
- Strong leadership skills with a proven track record in supervising customer service teams.
- Excellent communication skills and the ability to read and analyze dialogue for quality assurance.
- Independent judgment and decision-making capability, with a commitment to impartiality and fairness.
- Experience implementing customer service technologies and systems to improve response times and customer satisfaction.
- Skilled in conflict resolution and customer service training.
- Proactive and innovative, keen to leverage technology to enhance the customer service experience.
Our client is ready to provide you with full and comprehensive support to cope with this list of tasks successfully. They are waiting for you to become an indispensable part of it and to strengthen them with your personality.

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