Senior Implementation Lead, Uber for Business

Join to apply for the Senior Implementation Lead, Uber for Business role at Uber . About The Role And TeamThe Uber for Business platform offers a suite of enterprise solutions that help companies manage complex global movement needs. The long‑term success of every partnership hinges on the critical first 90 days post‑sale. In this role you will own the entire cycle, turning a signed contract into a fully operational, high‑value solution at a significant scale. You will navigate the internal complexities of major enterprise clients to ensure a seamless launch, directly impacting client retention, long‑term growth, and business expansion. To do this you will manage competing priorities, solve unforeseen technical and operational blockers in a fast‑moving, high‑pressure environment, and act as the critical bridge between Sales, Product, and the Customer. You will expand your commercial and technical expertise while delivering high‑impact ownership. This is a hybrid role – our team collaborates in‑person some days in São Paulo. We encourage working from the office on additional days if desired. What You'll Do Own the entire 90‑day implementation cycle for high‑value enterprise accounts, driving immediate platform adoption and tracking usage/consumption metrics to validate a successful launch. Lead stakeholder engagement across large client organizations (e.g., Procurement, HR, Finance) and internal Sales/Product teams to proactively identify and unblock complex technical, operational, or legal challenges. Design and deliver tailored, high‑impact training and change‑management programs for diverse customer roles and levels, translating platform features into demonstrable business value and accelerated client growth. Navigate the tension between client customization requests and product roadmaps, making clear trade‑offs and communicating decisions that preserve the long‑term health of the partnership and the integrity of the platform. Apply a systems‑thinking approach to identify recurring implementation friction points and contribute feedback and documentation that helps product and engineering scale our onboarding processes globally. Basic qualifications 5+ years of direct experience in a client‑facing implementation, professional services, or technical account management role, preferably within a B2B SaaS or Enterprise Mobility/FinTech environment. 3+ years of proven experience in complex project management, specifically leading the simultaneous implementation of 5+ enterprise‑level accounts from contract to full adoption. Advanced to Fluent proficiency in Portuguese and English for business communication and training delivery across a diverse client base in Brazil. Demonstrated proficiency with internal systems, including Salesforce and SQL, or equivalent CRM/data analysis tools, as verified through pre‑employment assessment. Preferred qualifications Experience developing change‑management frameworks or training curriculum used to onboard clients with 1,000+ end‑users. Demonstrated grit and conscientiousness in managing ambiguity, where priorities or client needs shift quickly, requiring an adaptable and resilient approach. Strong negotiation and deal‑making skills, including the ability to articulate value, manage difficult conversations, and influence stakeholders without direct authority. Proven ability to work with and influence cross‑functional teams in a global organization to remove roadblocks and drive client‑specific solutions. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x #J-18808-Ljbffr