Rc Global Product Senior Analyst

The Product Senior Analyst main areas of responsibilities:
- Global Vendor management
- Global Product management for AM region WMS Portfolio
**What are we looking for?**:
- Good communication, especially in English and interpersonal skills.
- Strong analytical and problem-solving skills.
- Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).
- 3-5 years of experience in business or IT team, in project management or service team.
- Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.
- Strong knowledge and support ability in eCommerce websites / platforms
- Additional experience and/or exposure to following technologies a plus: PCI Compliance, Microsoft Server Infrastructure, SSL & TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV (ERP), Automated Deployment Tools
**What will be your key responsibilities?**:
- ** Global vendor management**
- Transfer low value adding activities from current AM RC ASD associates to managed services
- Manage relationships with vendors and perform monthly global service reviews.
- Be accountable for the global team metrics and service level.
- Report all relevant metrics together with Improvement plan to management team on the regular basis.
- Drive actions and perform weekly follow-up with vendor representative.
- Define global automation opportunities (together with vendor), assign responsibilities and drive its completion.
- Be Escalation point for all Product Managers in case of Operational problems with vendor (and vice versa).
- Share on periodic bases global action plan and progress with the SM team.
- Communicate with vendor to provide news/updates from CS side.
- Run RFP process if necessary, for the IT solutions in scope, following official bidding commercial procedure.
- Work with Finance team and run all finance related questions (PO, Invoices, etc.), budget planning and compliance.
- ** Global Product Management**
- Develop/improve standard operational procedures and Service Delivery Procedures.
- Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies
- Track global KPIs and cascade the priority to the team.
- Perform 1to1 reviews with team members and control operational activities in their areas.
- Organize work of Product Owners (team associates) and address roadblocks.
- Organize Back-up process between Product Owners (team associates).
- Onboarding process for newcomers.
- Coordinate resolution of major escalations, service-related questions and outstanding situations.
- Closely work with Global business community to address all their needs and requirements from IT solutions.
- Be an example for the whole team of how product management should be built and working.
- Work with Functional and Segment DT Leads to drive IT solutions improvements.
- Manage communications to the key stakeholders, including RC IT LT and respective Directors In business.
- Constantly work with team key high-level stakeholders (Directors, CFOs and up to Regional presidents) to drive necessary changes, deal escalations or drive improvement plan.
- Address all security related questions in the area of responsibility, make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc).
- Drive Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
- Drive global communications related to service (Internal - IT and external - business stakeholders).
- Drive the finances monitoring of the team's budgets for the Products In scope through timely Involvement of respective Product Owners, highlighting the necessity of changes/adjustments with budget needed ensuring the situation Is under control.
- ** Participate in global functional and technical projects/activities**
- Drive big activities with potentially high impact (for example: Security Patches, Disaster recovery Implementation).
- ** Improve the collaboration**
- Participate in bi-weekly reviews with related teams to address the collaboration difficulties or common problems.
- ** Other Activities (potential)**:
- Play a role of Functional Expert for several ITOM processes within a team.
- Systems outage coordination.
- Involvement in project activities, including supportability advice and providing support to Development teams.
- Work on Service Introduction (take-on) activities for new countries with Navision Installations or other big projects and activities.
- Contribute to HUB Talent Pipeline strategy
**What can you expect from Mars?**:
- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow,

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