Customer Success Coordinator

Company Overview:
SoftwareIDM creates innovative software to address the challenges faced by corporations in planning, developing, and deploying identity management automation. Our customers are typically organizations with 10,000 identities or more in all areas of business including:
real estate, fast food, transport, finance, health, defense and aerospace, manufacturing, banking, insurance, education, and more.Job Description:
We are seeking a dynamic and detail-oriented Customer Success Coordinator to join our team in São Paulo, Brazil. The ideal candidate will coordinate and support customer-facing activities, including onboarding, training logistics, event scheduling, and communications. This person will manage ITSM form administration, reporting systems, and perform routine checks to ensure smooth operations. Oversee travel planning and expense tracking for domestic and international events. This person will maintain accurate customer and delegate databases, ensuring timely updates and professional communication. The position will include frequent international travel.Responsibilities:
Meet with customers alongside the team to support onboarding and relationship-building efforts. Facilitate smooth onboarding processes for new customers, ensuring they receive the necessary information and support to begin using our products or services effectively.Administer ITSM forms and perform routine system checks to ensure service continuity and compliance. Maintain Customer Relationship Database and Delegate Database and TranscriptsRun and maintain reporting systems to track key metrics and operational activities.With the training team to gather attendee requirements for customer training events, ensuring proper logistics and resources are in place.Coordinate the scheduling of domestic and international training sessions and events for customers, ensuring they align with customer needs and organizational goals.Manage domestic and international travel arrangements for team members attending events, conferences, or meetings, ensuring cost-effectiveness and adherence to company policies.Track and manage expenses related to customer events, training sessions, and marketing initiatives, ensuring adherence to budgetary guidelines.Craft and distribute communications and announcements to customers, including statements, transcripts, and other relevant updates.Create and edit course and event announcement documents from templates.Travel domestically and internationally, to facilitate and support customer events.Requirements:
Comfortable with frequent domestic and international travel, including to the US, UK, Iceland, Brazil, India, and other locations;
may involve limited notice and multi-week tripsProfessional or Bilingual proficiency in English, with the ability to communicate in a professional setting.Bachelor's degree in related field.Proven experience with customer experience/engagement coordination.Proficiency in digital tools and platforms including Microsoft PowerPoint.Analytical mindset with the ability to interpret data and make informed decisions.Experience in event management, announcements, travel, planning, and coordination.Experience maintaining detailed customer information and inputting into database.Experience with customer relationship management (CRM) software.Key Attributes:
Must love adventure and travel;
flexibility with schedule and environments is essential.Experience in the service industry is highly valued, especially with attention to detail and customer service.Ability to manage multiple tasks and ensure accuracy in all communications and processes.Willingness to work closely with cross-functional teams to achieve shared objectives.Anticipate needs and take the initiative to address them before they become problems.Dedication to providing exceptional service and support to customers throughout their journey.

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