Vip Account Manager
4 semanas atrás
**We are Kaizen Gaming**Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.**The Role**We are currently looking for a VIP Account Manager that will be responsible for developing and managing our high-value VIP Sportsbook players, aiming at building relationships that will drive loyalty across the company taking them to the next level.**Responsibilities**- Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;- Responsible for VIP base growth focusing on new players retention and reactivation;- Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players;- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;- Responsible to ensure the smooth running and success of the events process;- Set up bonuses for VIP players according to company's guidelines;- Liaise with other teams and departments to find solutions;**Requirements**:Must have:- Good understanding of online Sportsbook;- Excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools;- Understanding of CRM campaign planning;- Good analytical & reporting skills;- Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;- Excellent command of English and Brazilian Portuguese;Nice to have:- Bachelor's/Master's studies will be considered as an advantage**Kaizen Gaming Perks**Competitive salary package and bonus scheme.- Clear career paths & a developmental 360° feedback framework.**Recruitment Privacy Notice**Regarding the data you share with us, you may find and read our recruitment privacy notice here.
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