Customer Solutions Manager

Há 6 dias

São Paulo, São Paulo, Brasil deugro group Tempo inteiro
**Customer Solutions Manager - deugro visiotrack**
**Location: Americas**
The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today.
deugro is the first company of the deugro group. Since 1924, it has been the main business of the international project logistics company, founded in Frankfurt am Main, Germany. Every day, we face all the challenges of the logistics industry. Here is where employees like to keep an eye on really big objects while keeping a cool head—enabling us to come up with alternatives when the conventional path from A to B does not work.
Become a part of our international Customer Solutions - deugro visiotrack team in Americas. For the next possible date we are looking for you in fulltime as Customer Solutions Manager - deugro visiotrack.
**Your tasks and responsibilities**:
- Initiate and coordinate the implementation through the test phase (trial shipments), go live production, up to the point where all parties are satisfied that the operations are running smoothly
- Liaise with Sales representatives, Operational entities and customer to confirm expectations, timelines and ownership based on the needs assessment and what was agreed upon (sold)
- Develop detailed implementation plans based on the awarded contract details and deugro's defined transition / implementation strategies
- Setup and manage cross-functional project teams based on solution deployment requirements
- Establishing solution requirements and coordinate systems integration between the customer and deugro where required
- Initiate and coordinate visiotrack system training for operational units
- Identify and support the development of metrics/measurement tools according to the customer's requirements and deugro's capabilities
**What you can contribute**:
- Some years of working experience in a similar job field
- Strong industry knowledge of Supply Chain Logistics and Projects
- Documented experience with PowerBI and also with EDI and API
- Ability and assertive power to convince people for a common goal, also against resistance and in difficult environments
- These qualities characterize you: analytical, results-driven, assertiveness, team
- and customer-oriented
- Excellent communications skills in English (Cross-Functional and Cross-Cultural)
- High willingness for travelling on an international base
**What we offer you**:
A family-owned and run company, deugro group has been active in the project logistics industry for nearly 100 years. With our sights continuously on the future, we are a prosperous company offering you a long-term perspective for your professional career. What's more, you benefit from an attractive salary and a modern workplace, with the option to work remotely—ensuring flexible working hours and individual development opportunities. We want to work with people who not only bring the right résumé/CV, but who also pursue their ideas with passion and put them into action with commitment.
**Contact**:
**deugro Brasil Transportes Nacionais, Internacionais e Logística Ltda.**
Marco Miraglia
Av. Presidente Wilson, 231, - Sala 1604, - Centro, Rio de Janeiro BRA

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