Customer Success Manager

1 semana atrás


Florianópolis, Brasil Abnormal Security Tempo inteiro

Overview

Employer Industry: Technology (SaaS)

Why consider this job opportunity
  • Salary up to $140,000 USD
  • Eligibility for bonuses and restricted stock units (RSUs)
  • Opportunity for career advancement and growth within the organization
  • Work in a collaborative environment with cross-functional teams
  • Chance to build strong relationships with executive-level clients
  • Engage in strategic planning and contribute to customer success initiatives
What to Expect (Job Responsibilities)
  • Manage a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
  • Serve as the customer advocate, delivering Business Reviews and driving adoption of platform features
  • Develop and execute strategic success plans that align with customer goals
  • Identify upsell and cross-sell opportunities based on customer needs and platform adoption
  • Monitor customer health and anticipate risks, coordinating remediation plans when necessary
What is Required (Qualifications)
  • Minimum of 5 years of Customer Success experience, ideally in enterprise SaaS
  • Proven track record managing executive relationships (CIO, CISO, or equivalent)
  • Demonstrated success in driving customer adoption, retention, and growth
  • Strong account management, strategic planning, problem-solving, and negotiation skills
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
How to Stand Out (Preferred Qualifications)
  • Strong technical aptitude with enterprise software and networking technologies
  • Excellent communication and presentation skills, with the ability to lead executive-level discussions

#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #Technology

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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