Customer Engagement

Customer Engagement & Digital Excellence Lead Brazil and LAMEX (Director Level) page is loaded

Customer Engagement & Digital Excellence Lead Brazil and LAMEX (Director Level) Apply locations BRA - Sao Paulo MEX - Mexico City COL - Colombia - Columbia time type Full time posted on Posted 17 Days Ago time left to apply End Date: August 30, 2025 (30+ days left to apply) job requisition id R533054

Job Description

Organon recently announced the formation of the Digital & Commercial Strategy (DCS) organization with the mission to power Organon's growth through innovative, global commercial strategies combined with next generation digital capabilities.

About You

You are a digital innovator, strategic thinker, and people connector who thrives at the intersection of technology and commercial strategy. You bring a collaborative mindset and a deep understanding of digital transformation, particularly in regulated industries like healthcare or pharmaceuticals.

You're comfortable navigating ambiguity and turning big ideas into scalable, actionable plans. Whether it's aligning global capabilities to local priorities or pioneering new approaches to customer engagement, you lead with empathy, clarity, and impact.

Your skills include:

• Expertise in digital strategy, AI, and customer engagement technologies
• Leadership in matrixed, cross-cultural environments
• Strong stakeholder management and influencing ability
• Fluency in English; Spanish and/or Portuguese is a strong asset
• Track record of driving measurable business value through digital innovation

A Day in the Life

• Collaborate with global and regional teams to adapt and implement customer engagement strategies
• Lead discovery and prioritization sessions with commercial stakeholders in Brazil and LAMEX (Mexico and LatAm)
• Guide local teams through the deployment and adoption of enterprise digital solutions
• Serve as a trusted advisor on new digital trends, sharing insights and innovations
• Monitor progress against KPIs, championing data-driven optimization
• Navigate issues, resolve escalations, and ensure smooth operations across platforms
• Stay ahead of regulatory and compliance standards in digital technology
• Host learning sessions, workshops, and forums to share best practices

Purpose/ Impact on the World

In this role, you'll directly shape how Organon engages with healthcare professionals, patients, and partners across Latin America. Your work will help bring essential medicines and healthcare solutions to more people, more efficiently, and more personally.

By bridging global strategy with local action, you'll help elevate Organon's role as a digitally advanced, people-first healthcare company. Your efforts will drive business growth, improve health outcomes, and contribute to a more connected and equitable healthcare experience across the region.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully
Organon LLC , does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1 About Us

At Organon, we aspire to improve the lives of people globally by unleashing the promise of trusted brands across women's health and other important therapeutic areas. We are committed to becoming the world's leading women's health company investing in innovations that support women's wellbeing. Fueled by its leading contraceptives and fertility businesses, Organon will invest in innovations that support the distinct health care needs of women today. Organon will also focus on its important biosimilars business, focusing on oncology and inflammatory diseases, while also maximizing the value of its trusted dermatology, pain, respiratory and cardiovascular portfolio in countries around the world where there is still great need for these treatments.

#J-18808-Ljbffr

---