Sales Operations Manager

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.
The Operations team at Feedzai is responsible for ensuring strategic alignment and flawless execution, as well as the efficiency of the company as a whole, by transforming business processes, tools, data & insights, while ensuring great day-to-day work experiences for all other teams and departments.
**You**:
We're looking for an experienced Sales Operations Manager (based in LATAM) who is obsessed with operational improvement and analytics. Reporting to the Head of Sales Operations, you will partner with functional leads, mainly Sales, Pre-Sales, Account Management, Finance and Legal, to ensure that all LATAM deals are executed with velocity and accuracy, while the sales process standards are being followed. You will analyze and act on the metrics to guarantee process efficiency and general improvement on all deal related metrics, as well as the relevant feedback loop to other teams, like Product and Marketing.
**Your Day to Day**:
- Proactively monitor and strive to maintain high levels of quality, accuracy and consistency in all deals
- Engage with all relevant stakeholders to accelerate deal velocity
- Collaborate with involved parties to identify acceptable options to facilitate deal closure
- Respond to, manage, and facilitate exception approval requests, including special pricing, legal terms, or deal structures in a timely and efficient manner from receipt to resolution
- Provide input, guidance and approvals on deal structure; support sales in evaluating deals and ensuring adherence to revenue recognition policies
- Drive approvals from internal, cross-functional stakeholders for non-standard terms and conditions
- Partner with the finance team for the deal pricing, both for process efficiency as standards definition
- Partner with the legal team on the contracts, both for process efficiency as standards definition
- Support training and enablement to the sales teams to improve efficiency, reduce sales cycle times and drive higher sales productivity, including continuous training on quoting and closing deals
**You Have & You Know-how**:
- 6+ years of experience, with at least 2+ years of management experience
- 2+ years of proven success in Enterprise SaaS/B2B Industry, Deal Desk, Bid team, Finance, Sales Operations or Pricing experience
- Data analysis and financial modeling experience, with a good knowledge of financial metrics, including pricing components of SaaS deals
- Strong understanding of deal process principles
- Customer-focused, organized, innovative and with strong attention to details
- Excellent communicator, self-aware and open to feedback
- Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and proven project management skills
- Great ability to multitask and prioritize
- Great interpersonal skills and credibility
- Experience in a high-growth tech SaaS company is an important plus
- Bachelor's degree, preferably in a highly quantitative discipline, MBA a plus
LI-Remote
**Your First 30-Days at Feedzai**:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team
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**Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

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