Customer Success Analyst

About Voxy

Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps.

Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners.

We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we'd love to talk.

You can see more details about our values here (

• As a Customer Success Analyst, you will play a key role in supporting a large volume of smaller accounts by ensuring they receive consistent, meaningful value from Voxy's language learning solutions. You'll act as the main point of contact for customers in your portfolio, providing reactive and proactive support while collaborating closely with Key Account Managers.
• Serve as the primary customer contact for a high volume of accounts, ensuring administrators receive timely support and guidance.
• Monitor usage and program performance across accounts to identify opportunities for communication, intervention, or support.
• Provide onboarding support and administrative guidance to help customers launch their programs smoothly.
• Respond to customer inquiries and coordinate with internal teams (Support, Content, Product, etc.) to resolve issues efficiently.
• Being responsible for the end-to-end renewal process, you must ensure accurate and timely processing of renewals, working with KAMs to get historical data and possible support around related documentation and workflows.
• Identify potential upsell or expansion opportunities and support KAMs in preparing proposals and aligning with client needs.
• Support the delivery of basic program reports and business reviews to help demonstrate program value.
• Maintain accurate records in customer management tools to ensure account visibility, health tracking, and renewal forecasting.

• Up to 2 years of experience in customer-facing roles (e.g., customer support, CS, sales operations, internships).
• Strong organizational and communication skills to manage multiple customer requests and interactions.
• Ability to work independently while handling a high volume of customer interactions with professionalism.
• Attention to detail in handling renewals, documentation, and customer communications.
• A collaborative mindset to work closely with KAMs and other departments.
• Familiarity with CRM tools like Salesforce or help desk platforms is a plus.
• Comfort with spreadsheets and interpreting basic data reports.
• Fluency in Portuguese and Spanish is required. Advanced English is important due to internal meetings.
• Bachelor's degree

• Previous internship or experience in EdTech, customer success, sales support, or account management.
• Experience working with HR or Learning & Development professionals.
• Exposure to managing multiple client accounts or operational processes.

• You are organized and thrive in fast-paced environments.
• You enjoy solving customer problems and providing clear, helpful support.
• You're detail-oriented and don't mind administrative tasks like managing renewals or keeping CRM data clean.
• You are tech-savvy and eager to learn new tools and systems.
• You are multilingual and comfortable switching between Portuguese, Spanish, and English in professional settings.
• You care about language learning and want to help others develop valuable communication skills.
• You're early in your career and looking for a role that gives you broad exposure to CS, sales, and customer value delivery.

• Competitive salary, bonus, and stock options
• Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
• Remote-friendly work policies
• Professional development budget
• Language classes w/ Voxy
• Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world

We believe in a workplace that is meant for everyone. Voxy is an equal opportunity employer.

Voxy believes that a creative, engaged and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.

In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee.

As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. Learn more about our DEI initiatives and ERGs by (