Order Management Specialist

Overview At Teradata, we believe that people thrive when empowered with better information. We built the most complete cloud analytics and data platform for AI to help customers make better, more confident decisions. Teradata serves top companies across industries with data, AI, and optimization capabilities that improve business performance and customer experiences. What You’ll Do The Order Management and Billing Analyst (OBA) assists the sales force in submitting accurate order data and identifies all elements of a transaction for analysis. Responsibilities include reviewing, inputting, and invoicing customer orders. The OBA will process hardware, software, subscriptions, consulting, professional services, and maintenance orders. You will use tools and processes for order management, maintain compliance with corporate policies, ensure sourcing aligns with shipment dates, communicate with hardware suppliers and delivery/logistics teams, support invoicing based on ERP invoice triggers, and store documentation in the appropriate systems. You will monitor cloud provisioning status and trigger invoicing per customer agreements and orders aligned to corporate policies. This role requires outstanding organization and communication skills. Key Areas of Responsibility Assist Sales Teams in securing proper order documentation for execution into systems Ensure system configuration and pricing on purchase orders are consistent with contract Review contracts to determine all elements of the transaction and add proper product IDs for bundled items Ensure related orders are built in our systems/ERP for appropriate booking and invoicing Execute the defined order process and interact effectively with Sales teams while complying with policy Generate customer invoices for assigned accounts accurately and in a timely manner; handle special invoicing provisions per contract Review customer order documentation for acceptance and ensure compliance with policies Assist in resolving outstanding accounts receivable and collection issues Read and analyze customer contract provisions that impact orders and invoicing Ensure purchase orders are accurately reflected in the system Process Return Material Authorizations (RMAs) within SLAs Resolve issues in order processing and provide outstanding service to account teams Update tasks per SLA and procedures Communicate with stakeholders, including customers, to ensure on-time delivery of services, hardware, software, and invoices Coordinate issues to ensure on-time billing Analyze workflow trends to identify discrepancies and opportunities for improvement Assist with audits to maintain compliance Who You’ll Work With You will work with deal desk, finance, accounts receivable, and sales. What Makes You a Qualified Candidate An exemplary level of ethics Excellent oral and written communication skills; ability to lead problem solving Ability to manage stress without it negatively affecting work quality or professional demeanor Knowledge of Microsoft Office tools, especially Excel Portuguese language is required Location: Teradata, Mexico-Brazil (flexible work environment); potential overtime at month ends, quarter closes, and year-end; weekend work may be required depending on timing What You Will Bring Excellent organization skills and comfort handling details Ability to coordinate and prioritize multiple tasks in a fast-paced environment Knowledge of, or ability to learn, all order-related software and system tools Excellent work attendance records and habits Ability to think creatively and adapt to change Ability to read, analyze, and understand customer contracts and policies Why We Think You’ll Love Teradata We prioritize a people-first culture and offer a flexible work model. We focus on well-being and an inclusive environment that celebrates people for all identities. Teradata is committed to diversity, equity, and inclusion, and is proud to be an equal opportunity and affirmative action employer. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance Industries: Software Development and IT Services and IT Consulting #J-18808-Ljbffr