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Service Delivery Manager

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About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

To learn more about how we can supercharge progress for you, visit

Service Delivery Manager

The Senior Program Manager at HCL is responsible for overseeing program management, change management, and ensuring successful project delivery by applying agile methodologies. They will play a crucial role in leading and guiding project teams, fostering collaboration, and ensuring projects are completed within scope, budget, and schedule.

Key Responsibilities

  • Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned.
  • Collaborates and manages relationships with teams across geographies across various technology streams.
  • Ensures team adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
  • Responsible for team high billable utilization and productive engagement during non-billed period.
  • Participate and provide inputs during Solution development activities with the change management for complex projects.
  • Knowledge Management
  • Drives strong Knowledge management and sharing session across the teams.
  • Performs industry research on emerging topics and shares with wider teams.
  • Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported
  • Customer Relationship Management
  • Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals.

Skill Requirements

  • Proficiency in scrum methodologies and experience acting as a scrum master.
  • Strong project management skills with a focus on change management techniques.
  • Sound understanding and practical application of agile methodologies in project management.
  • Excellent leadership and communication skills to effectively lead project teams and collaborate with stakeholders.
  • Ability to identify risks and issues early in the project lifecycle and implement mitigation strategies.
  • Strong analytical and problem-solving abilities to address complex project challenges effectively.
  • Certification in project management (e.g., pmp, prince2) and scrum master certification (csm) would be advantageous.
  • Fluent English
  • SAP MM/TM

Certifications: Project Management Professional (PMP) certification and Certified ScrumMaster (CSM) certification are preferred