Service Delivery Manager

Há 21 horas

São Paulo, São Paulo, Brasil GM Financial Tempo inteiro
Overview:
**Responsibilities**:
- Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.
- Review all Changes and Releases ready for approval into Pre production and then to Production
- Take part in the team callout rotation to manage Major Incidents outside of the business day as required
- Lead the Service Delivery teams (external and internal) to ensure operational SLA compliance
- Work with executive leadership to ensure success of various initiatives including but not limited to: new markets, new products and M&A
- Adhere to the Problem Management Process by ensuring agreed RCA's are delivered by the Service Delivery teams and subsequent PAIs are managed through to completion.
- Backup and recovery valid and up to date
- Raise security exceptions for any non
- compliance
- Ensure scheduled health checks are carried out such as:
- Service validation
- Batch process complete
- BCVs, backups are completed
- Work with Architecture to manage currency of all elements including Software support and levels, certificate and licenses
- Work with Project and Release Managers to ensure completion of Service Acceptance Criteria before providing approval for Checkpoint 4.
- Partner with Global teams for Transformation and BAU projects
- Corporate systems integration and transformation
- Service management integration and Transformation
- Audit/Compliance integration and transformation
Qualifications:
- 5 years' experience in Application Service Delivery ideally managing financial & compliance tools
- Multi-lingual
- English, Portuguese are required and any Spanish would be beneficial
- Experienced with outsourced and insourced delivery model
- Ability to manage multiple, disparate initiatives
- ITIL Service Management qualification preferred
Skills and Knowledge
- Strong communication and influencing skills
- Negotiation and conflict resolution skills
- Solid understanding of technology such as Unix, Windows, Oracle Financials, SAP
- Specialization in management information systems and/or Computer Science would be highly desirable
Disclaimer: Brazil - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.

  • Service Delivery Executive

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeFieldService Tempo inteiro R$80.000 - R$120.000

    Service Delivery Manager Job DescriptionWe are seeking an experienced Service Delivery Manager to oversee the delivery of services and ensure they meet quality and efficiency standards.

  • Delivery Manager

    3 semanas atrás

    São Paulo, São Paulo, Brasil Cadmus Tempo inteiro

    Delivery Manager - Project ManagerVocê está em busca de uma oportunidade desafiadora em uma empresa dinâmica e com forte crescimento? Então, essa vaga de Delivery Manager - Project Manager pode ser perfeita para você Neste papel, você será responsável por gerenciar projetos complexos e multidisciplinares, garantindo a entrega de soluções de...

  • LATAM Delivery Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Hudson RPO Tempo inteiro

    LATAM Delivery Manager - Pharmaceutical (SP) LATAM Delivery Manager - Pharmaceutical (SP) At Hudson RPO, we embrace curiosity, think differently, and shape the future of talent. What you'll do: Lead and oversee the delivery of end-to-end recruitment solutions for our clients across the LATAM region, ensuring excellent service and client satisfaction....

  • Service Delivery Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    A Cognizant é uma multinacional Norte Americana do ramo de TI sediada em Nova Jersey, que está no Brasil há 11 anos, com escritórios em São Paulo e Curitiba. Atualmente contamos com um time de quase mil e quinhentos colaboradores e continuamos crescendo exponencialmente, buscamos novos talentos que tenham interesse em uma oportunidade de carreira em uma...

  • LATAM Delivery Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil Hudson RPO Tempo inteiro

    LATAM Delivery Manager - Pharmaceutical (SP)LATAM Delivery Manager - Pharmaceutical (SP)At Hudson RPO, we embrace curiosity, think differently, and shape the future of talent.What you'll do:Lead and oversee the delivery of end-to-end recruitment solutions for our clients across the LATAM region, ensuring excellent service and client satisfaction.Manage and...

  • Delivery Excellence Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$1.200.000 - R$1.800.000

    We are seeking a Delivery Excellence Manager to oversee the execution of partner-led projects and ensure seamless delivery of services.">This is a critical role in our organization, responsible for maintaining high standards of execution, governance, and compliance. The successful candidate will be responsible for ensuring that partners effectively...

  • Delivery Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Software AG Tempo inteiro

    The Delivery Manager (DM) for Professional Services (PS) Brazil has three primary roles: 1) Delivery of services, 2) Sales support to PS Sales, and 3) Management of consulting personnel. The primary goal of a Regional Delivery Manager is to ensure the successful delivery of PS projects and engagements. The DM assures this by supporting the creation of...

  • Service Delivery Excellence Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeService Tempo inteiro US$900.000 - US$1.100.000

    We are currently seeking a Service Delivery Excellence Manager to lead our end-to-end service delivery operations.Job DescriptionThe successful candidate will be responsible for driving compliance with global process models and financial controls frameworks, including interfaces with corporate and external audit teams. This includes leading full end-to-end...

  • Service Delivery Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeOperationsManager Tempo inteiro US$80.000 - US$120.000

    Job Overview:We are seeking a highly skilled professional to manage the day-to-day operations of our Services Operations Team.This role will be responsible for ensuring the smooth delivery of projects, maintaining strong relationships with clients, and driving business growth through effective cost management and sales margin control.Main...

  • Senior Service Delivery Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeManagement Tempo inteiro US$60.000 - US$120.000

    As a delivery manager, you will lead and develop a high-performing team to deliver exceptional service on behalf of our clients and delight their customers.Key Responsibilities:Manage a team of 20-30 customer service representatives, team leaders, and account managers remotelyCoordinate with employees from various countries and clients worldwideDevelop...