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Tracking & Tracing Specialist
4 semanas atrás
**Key Responsibilities**:
- Monitor and trace domestic and international shipments in real time
- Communicate with carriers, warehouses, and clients to ensure timely and secure deliveries
- Identify delays, exceptions, or potential disruptions and escalate appropriately
- Maintain accurate shipment records in internal systems
- Provide shipment status updates to internal teams and customers
- Collaborate with Customer Support and Operations teams to resolve delivery issues
- Ensure compliance with internal procedures and client-specific requirements
- Analyze tracking data to identify trends or recurring issues
**Working** **conditions**:
- Working schedule**:Mon-Fri CST /** **Belgrade Time: 21:30 - 06:30**
- ** Remote mode of work**
- 10+ business days of paid time off (7 days of USA-based Public Holidays + 3 sick leaves)
- Team building and corporate events
- Equipment provided
- A supportive team
**Qualifications**:
- Previous experience in logistics, transportation, or customer service (1+ year preferred)
- Strong communication and organizational skills
- Ability to multitask and stay calm under pressure
- Attention to detail and problem-solving mindset
- Good computer skills; experience with TMS/WMS systems is a plus
- English proficiency (intermediate or higher, depending on client region)
