Bid Desk Support Analyst

2 meses atrás


São Paulo, Brasil Motorola Solutions Tempo inteiro
Bid Desk Support Analyst - Junior Level

Location: Sao Paulo, Brazil / Bogota, Colombia (ZCL04)

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R50351

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

This role reports into the North America Video Security & Access Control Sales & Portfolio Manager. Motorola Solution’s Video & Access Control Division (VS&A) is defining the future of the security industry through innovative end-to-end solutions and award-winning AI-based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Job Description

The Sales Support Analyst is responsible for analyzing sales data and providing insights to help guide sales strategy. A key responsibility of the Sales Support Analyst is as a Bid Desk specialist. This role facilitates all pricing and internal bid programs to support the NA VS&A Sales Organization margin and revenue growth goals by offering the best and most competitive price to NA VS&A partners and channel on products carried. The Bid Desk Specialist applies special pricing scenarios through ongoing communication with Sales, Procurement, Purchasing, Accounting and Finance. The Bid Desk Specialist is required to be proficient in fundamental Bid Desk processes and CRM tools. In addition, contribute towards key strategic initiatives across multiple areas of activity comprising a broad portfolio of bid and promotional programs.

Responsibilities:

  • Review and Evaluation: The bid desk specialist is responsible for reviewing and evaluating the price exception request. The review and evaluation involves:

    • Justification: Is the request valid and well-justified? What are the reasons for the price adjustment?

    • Impact: What is the financial impact of the price exception? How will it affect the overall profitability of the project or campaign?

    • Precedence: Have similar price exceptions been granted in the past? What are the company's policies on price adjustments?

    • Alternative Solutions: Can the desired outcome be achieved without a price exception? Are there other cost-effective solutions available?

  • Channel Price Exceptions (LOU Process): Coordinate the process to approve Price Exceptions requested by the VS&A Sales team, including but not limited to:

    • Coordinate meetings before every quarter starts, with all Territory leaders to define and discuss the LOUs for the quarter.

    • Ensure compliance with approval and authorization policies.

    • Liaise with the Finance team to understand cost structure.

    • Calculate gross margin (GM) for equipment lists.

    • Ensure that pricing and gross margin information is kept confidential and distributed only in accordance with policy.

    • Analyze email requests from sales, and based on historic prices, GM, cost, product positioning in the market, provide a response before a formal LOU is submitted - negotiate with sales in order to avoid margin erosion.

    • Analyze and approve LOUs, being able to simulate scenarios, use gross margin and historic data on quantities and prices to make a decision.

    • Keep track of all prices approved in the past on the country/distributor level, and use that information for future approvals.

    • Deal with pressure from sales to reduce prices and avoid margin erosion, being able to negotiate with the sales team better prices.

  • Proposal management, per needed basis for other proposals for Enterprise Account Sales Managers per request from VS&A CVP:

    • Responsible for running scenarios for P&L of individual projects consolidating costs and equipment lists from presales engineering, post sales groups, third party quotes, financial costs and all related sources.

    • Responsible for tracking approval process and to document all the pricing activities according to audit requirements.

  • Market Research: The bid desk specialist researches industry benchmarks and competitor pricing to ensure our pricing is market competitive.

  • Negotiation: The bid desk specialist is involved in negotiating on pricing, explaining to Sales teams the rationale behind the cost and highlighting the value of the proposed solution.

  • Documentation: They document the price exception request, the approval process, and the final agreement, ensuring transparency and accountability.

  • Data Analysis: The bid desk specialist's responsibility in pricing for projects focuses on ensuring accurate cost estimates, developing competitive pricing to win, and aligning pricing with project scope and client expectations. Their expertise in cost analysis, negotiation, and proposal development contributes to winning projects and delivering profitable projects. Liaise with the Finance team to understand cost structure.

  • Real-Time Adjustments: Bid desk specialists use historical and real-time data to constantly adjust discounting, optimizing performance and ensuring the best possible value for our customers.

  • Optimizing Bid Rates: They leverage their knowledge of industry benchmarks, platform capabilities, and negotiation skills to optimize bids across the business.

Basic Requirements
  • A minimum of 2 years of related experience in sales support, deal registration, regional partner/channel programs, channel operations, deal desk or related sales role(s).

  • Bachelor's degree.

  • Understanding of sales process deal registration at technology, software or services company.

  • Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail. Strong verbal and written communication skills.

  • Familiarity with CRM (Customer Relationship Management) tools (ie. SFDC).

  • Excellent organizational skills.

  • Demonstrated analytical skills.

  • Proficient in English, both written and verbal.

  • Problem-solving and dispute-resolution abilities.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

#J-18808-Ljbffr
  • Bid Desk Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job Description:The Sales Support Analyst plays a crucial role in analyzing sales data to provide insights that guide sales strategy. This position is key in facilitating all pricing and internal bid programs to support the NA VS&A Sales Organization's margin and revenue growth goals. The Analyst applies special pricing scenarios through ongoing...

  • Sales Support Analyst

    3 meses atrás


    São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job Description The Sales Support Analyst is responsible for analyzing sales data and providing insights to help guide sales strategy. A key responsibility of the Sales Support Analyst is as a Bid Desk specialist. This role facilitates all pricing and internal bid programs to support the NA VS&A Sales Organization margin and revenue growth goals by...


  • são paulo, Brasil bid. Tempo inteiro

    We are seeking an experiencedIT Support Technicianto join our team. This role involves providing support for technical issues and tasks of medium complexity. As anIT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • são paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • são paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician , you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Support Analyst

    2 meses atrás


    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...

  • IT Support Analyst

    6 meses atrás


    Sao Paulo, Brasil Progression3 Tempo inteiro

    On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a **Service Desk Analyst, **your **Key Responsabilities** include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and...


  • São Paulo, Brasil Tech Mahindra oportunidades Tempo inteiro

    Service Desk Support Analyst - English and PortuguesePublished on JULY 25, 2024 Job type: Effective Workplace: São Paulo - SP Work model: Hybrid Service Desk Analyst - Junior (English and Portuguese) Scope of Service for Service Desk AnalystProvide service desk support to Baker Hughes’ end users based on operation hours (Monday - Friday). Accept and...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician , you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experiencedIT Support Technicianto join our team. This role involves providing support for technical issues and tasks of medium complexity. As anIT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Support Analyst

    Há 1 mês


    São Paulo, Brasil Mitel Networks Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Field Support Analyst

    2 meses atrás


    são josé dos pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...


  • São Paulo, SP, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician , you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • São Paulo, Brazil, BR bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Service Desk Analyst I

    6 meses atrás


    Sao Paulo, Brasil Aggreko, LLC Tempo inteiro

    Service Desk Analyst At Aggreko, we provide energy solutions so that communities can thrive and businesses can grow. We focus on our sustainability to minimize greenhouse gas emissions from our operations. We help our customers adopt energy storage and renewable energies and invest in sustainable infrastructures. We are hiring a Service Desk Analyst - a...

  • Field Support Analyst

    2 meses atrás


    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Analyst

    2 meses atrás


    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Analyst

    2 meses atrás


    são josé dos pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...