Field Support Analyst

4 semanas atrás

são josé dos pinhais, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career


Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for Field Support Analyst, who wants to learn and transform his career.


In this role you will:

  • The support services at the user's table (Desk Side) are made up of the following components:
  • Laptops/Desktops
  • Thin client
  • Basic printer support
  • Coordinate with a third-party vendor for hardware or software issues
  • Hardware repair (break fix)
  • Software repair (break fix)
  • Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each site.
  • Engineers must maintain, update, and oversee every aspect of computer networks
  • Assist customers in their inquiries and provide troubleshooting support when needed
  • Provide training and assistance to IT technicians and help desk technicians
  • Design computer systems to meet the particular needs of the organization
  • Act as the first point of contact for clients concerning their computer systems and hardware issues
  • Ensure proper logging and documentation of all issues
  • Monitor daily performance of systems
  • Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case
  • Engineers will be expected to install and configure computer applications
  • Portuguese Language (English as a Second Language)
  • Support services at the user's Desk (Desk Side) The service hours will be covered according to the need of the locality. For Manufacturing Plants, 7x24 coverage is required. In locations with business hours, service will be provided during business hours.
  • Remote Support Services at the User's Desk (Remote Desk Side) Remote support at the User's Desk or (Remote Desk Side) applies to sites that do not have constant service coverage, therefore. applies Remote Support on the User Desk (Remote Desk Side).


And much better if you stand out for:

Experience:

  • English Advanced.
  • Laptop/Desktop Windows Knowledge, Networking (L2 level).


Desirable Skills:

  • MS Office, Teams.


>>>


What do we offer?


  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform
  • Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
  • At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer


#Buildingonbelief

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Join Tata Consultancy Services as a Field Support AnalystWe are seeking a highly skilled and motivated Field Support Analyst to join our team at Tata Consultancy Services. As a Field Support Analyst, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Job Title: Field Support AnalystAre you passionate about delivering exceptional technical support and ensuring seamless IT operations? Do you have a knack for troubleshooting and resolving complex technical issues? We're seeking a skilled Field Support Analyst to join our team at Tata Consultancy Services (TCS).Key Responsibilities:Provide on-site technical...

  • Field Support Analyst

    4 semanas atrás

    São José Dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Specialist

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Job Title: Field Support AnalystAt Tata Consultancy Services, we are seeking a highly skilled and motivated Field Support Analyst to join our team. As a Field Support Analyst, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to...

  • Field Support Analyst

    4 semanas atrás

    são josé dos pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Specialist

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Transform Your Career with Tata Consultancy ServicesWe are a leading IT services company that offers a culture of unlimited learning and opportunities for growth and development.Our ideal candidate is a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and support.We are looking for a Field Support...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Field Support Analyst

    4 semanas atrás

    são josé dos pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Field Support Analyst

    4 semanas atrás

    São José dos Pinhais, PR, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Field Support Specialist

    2 semanas atrás

    São José dos Pinhais, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    At Tata Consultancy Services, we are expanding our team of technical experts who will provide exceptional support to our clients. We are seeking a skilled Field Support Analyst to join our team.Key Responsibilities:Provide on-site technical support to clients, including laptop and desktop support, thin client management, and basic printer support.Collaborate...

  • Support Analyst

    3 semanas atrás

    São José Dos Campos, Brasil AS2 Group Tempo inteiro

    Description:Buscamos um profissional com prévia experiência como Analista de Suporte a Aplicações (Nível 2), com boa comunicação e conhecimentos em ferramentas de análise de ocorrências de suporte para sistemas. Vaga: Support Analyst Júnior/ Pleno Remuneração: De R$ 2.100 a R$ 3.300/mês + Benefícios da grade padrão (Seguro Saúde e...

  • IT Support Specialist

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Fugro Tempo inteiro

    Job Title: IT Applications AnalystJob Summary:We are seeking a highly skilled IT Applications Analyst to join our team at Fugro. As an IT Applications Analyst, you will play a critical role in providing technical support and maintenance for our enterprise and business applications. This includes providing support and maintenance for software applications...

  • IT Support Specialist

    Há 1 mês

    São José dos Pinhais, Paraná, Brasil Fugro Tempo inteiro

    Job OverviewSummary: We are seeking a skilled IT Applications Analyst to join our team at Fugro. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our enterprise applications.Key Responsibilities:Provide technical support and maintenance for our enterprise applications, including troubleshooting,...

  • Support Analyst

    2 semanas atrás

    São Paulo, Brasil Mitel Networks Tempo inteiro

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Overview: Acting as a technical support analyst for MS Teams Room and...

  • IT Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Heidrick & Struggles Tempo inteiro

    Job Description:Overview:Heidrick & Struggles is seeking a skilled IT Service Delivery Analyst to join our team. As a trusted partner to our clients, we provide integrated talent and human capital solutions to help them achieve their goals.The Role:The IT Service Delivery Analyst will serve as the primary escalation point for technical issues, providing...

  • Support Analyst

    2 meses atrás

    São Paulo, SP, Brasil Cognizant Tempo inteiro

    **Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,...