Order Management Analyst

Há 6 dias

São Paulo, São Paulo, Brasil Shopee Tempo inteiro
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Manage in a daily/hour basis several KPIs and quick identify trends and solve issue in-advance;
- Develop and implement tools/analysis to identify root cause and problem;
- Find and implement opportunities to improve the logistics experience, as well, ensure cost effectiveness ;
- Build strong relations with 3PLs and internal partners to identify and unblock bottlenecks, downstream and upstream transportation network;
- Prepare and participate recurrent Ops calls, business reviews, QBRs, Customer Service workshops (to support the improvement plans);
- Create an environment of strong team spirit, timely and effective communications, sense of urgency, high motivation and inspire team to achieve goals in the immediate and longer term;
**Requirements**:
- Bachelor's Degree (completed) in Engineering, Logistics, Business Management or related technical areas;
- High ability to pull data from numerous databases and to perform ad-hoc reporting and analysis as needed;
- Knowledge in SQL is a must and Python is desirable;
- Prior experience with advanced Microsoft Excel skills;
- A good understanding of Data Analysis and Analytics frameworks is a plus;
- Prior experience in the transportation for e-commerce;
- Strong background operational troubleshooting issues;
- Strong communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during daily/weekly and leadership reviews;
- Proven analytical and ability to use data to manage metrics, drive improvements, and implement business cases.

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