Governance & Stakeholder Experience Manager

Governance & Stakeholder Experience Manager

Join to apply for the Governance & Stakeholder Experience Manager role at Ecolab

Governance & Stakeholder Experience Manager

Join to apply for the Governance & Stakeholder Experience Manager role at Ecolab

As Governance & Stakeholder Experience Manager with Ecolab's GBSolutions+ (GBS+) team, you will be responsible for executing on the Strategy & Governance Team's priorities and Service Excellence processes (Stakeholder Experience Management, Relationship Management, and Governance). You will assist and partner with the Strategy & Governance leader to deliver on objectives, create a leading practice shared service organization, manage stakeholder relationship processes and ensure strong governance of GBS+ processes.
Location: Buenos Aires, Argentina
Level: C5
What's In It For You

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Be part of an outstanding team with relentless focus on improvement and exceeding our customers' expectations
  

What You Will Do
Relationship & Stakeholder Experience Management

• Responsible for developing and implementing stakeholder engagement plans, gathering stakeholder feedback (within GBS+ and with GBS+ stakeholders) and identifying opportunities based on feedback. This will be done both colloquially and through standard channels such as surveys
• Responsible for ensuring stakeholders receive feedback outcomes for improvement opportunities, and maintaining stakeholder engagement activities and outcomes using dashboards and other visual mechanisms through partnership with the Insights team
• Responsible for providing updates to GBS+ leadership on engagement activities and status
  

GBS+ Governance

• Responsible for maintaining and improving the GBS+ Governance Framework and ensuring all stakeholders are aware of their responsibilities
• Responsible for ensuring service delivery teams around the globe are following the governance model and information is cascading properly, gathering feedback on governance model and making changes where applicable
• Create, implement and maintain a workflow approach (in ServiceNow) for GBS+ stakeholder issues and needs tracking and ensure open issues are closed in a timely manner and satisfy the needs of the stakeholders
• Responsible for maintaining the Service Catalog, including its migration into ServiceNow
• Responsible for preparing content for strategic Governance Forums: maintaining & improving meeting templates, creating executive leadership meeting content, and content related to Stakeholder Experience
  

Minimum Qualifications

• Bachelor's degree from an accredited institution, ideally in the areas of Public Relations, Corporate Communications, Marketing, or related field.
• 8+ years relevant work experience, including experience with stakeholder or customer experience management, survey development and analysis, and/ or business process governance ideally within a Shared Services of Global Business Services function
• Excellent spoken and written English
• Excellent communication, organizational, and planning skills
• Leadership presence and demonstrated ability to build and maintain strong relationships
• Effective presenter capable of engaging with teams at all levels
• Ability to work collaboratively with global cross-functional teams to effectively engage a diverse, global stakeholder base.
• Ability to analyze data and feedback to identify trends, insights, and areas for improvement.
  

Preferred Qualifications

• Prior experience in a governance role developing governance frameworks and policies within a shared services or global business services role in a large B2B organization
• Project Management training or certification
• Change Management training or certification
• ServiceNow project implementation experience
• Experience in using PowerBI
  

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote,

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