Software Support

2 semanas atrás

Campinas, Brasil 4flow AG Tempo inteiro
Software Support page is loaded## Software Supportremote type: Hybridlocations: Campinastime type: Full timeposted on: Posted 4 Days Agojob requisition id: R35084flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).**What your new challenge will look like**A 4flow Software Support person is the point of contact for any bugs, unusual system behavior or other related issues in our integrated.* Provide excellent software support via our ticketing system & phone.* Respond to customer inquiries and request.* Assist in identifying, troubleshooting, and resolving reported issues.* Handle 2nd level support from external and internal customers for our 4flow Software Products.* Deliver fast solutions or workaround within the agreed SLA with the customer.* Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.* Coordinate with other internal teams and departments for better customer service.**Why you belong at 4flow*** Complete training related to software or university studies (university or fh; other study courses or training courses are also conceivable if there is a high level of connection to the software theme in particular)* Fluency in English (written and spoken)* Available to work 10:00 am to 07:00 pm (BRT)* First practical experience (1 - 1.5 years) in software support and desirable most complex software operation* Good technical understanding* Enjoys customer contact, as well as high customer orientation and service* Patient nature, explained with pleasure* Friendly, open, and confident appearance (on the phone)* High willingness to learn and ability to quickly become familiar with new issues* Flexible and committed, also regarding support for working hours* Highly communicative and social competence (customer orientation)* Resilience and stress resistance in high workload situations or in situations with unpredictable events* High confidentiality* Analytical skills* Motivation for 4flow* Desirable: Reference to logistics or logistics know-how**What we offer**Come join us 4flow offers a clearly defined vision, excellent job security, and outstanding opportunities for your individual development. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.Please upload an English version of your resume when applying.
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