Effective Customer Onboarding Specialist

4 semanas atrás

Rio de Janeiro, Brasil beBeeCustomerOnboarding Tempo inteiro

Xenia’s success hinges on effective customer onboarding and technical support.

Key Responsibilities
  • Lead Customer Implementations: Guide new customers through platform setup and configuration via comprehensive onboarding sessions.
  • Configure Workspaces & Applications: Assist clients with workspace setup, including locations management, user roles & permissions, organizational structure, checklist templates, digitizations, operations workflows, and assignments.
  • Deliver Training: Educate customers on web and mobile applications, covering core features and best practices.
  • Ensure Smooth Rollout: Provide hands-on assistance during initial deployment to store locations.
  • Offer Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.
  • Maintain Strong Relationships: Foster key stakeholder relationships throughout the customer journey.
  • Conduct Regular Reviews: Schedule and conduct progress reviews to ensure successful adoption and identify expansion opportunities.
  • Share Industry Best Practices: Offer platform optimization strategies to maximize customer return on investment.
  • Resolve Technical Issues: Diagnose and resolve technical issues, including document uploads, user access problems, notification settings, and feature configuration.
Job Overview

This role is responsible for ensuring a seamless customer experience by providing top-notch technical support and onboarding services.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Proficiency in software applications and platforms
Benefits

As a member of our team, you will have the opportunity to develop your skills and expertise while contributing to the growth and success of our company.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual looking for a challenging role, please apply.

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