Program Support Associate, Amazon

3 semanas atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022. ge, we are conscientious that ‘Success and Scale Bring Broad Responsibility’. Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, , Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Program Support Associate will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.
The right candidate will need a strong knowledge of Fulfillment by Amazon processes, with a strong bias for action to proactively pursue program objectives and analytical mindset for finding root cause and proposing solutions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.
Main responsibilities are: (1) Use strong FBA processes and business knowledge to properly resolve Sellers escalations tickets, (2) Dive Deep to understand root causes and surface pain points/opportunities to stakeholders, (3) identify opportunities to create mechanisms and programmatic solutions that improve Seller Experience and Internal process, (4) look for automations that could reduce manual work.

Key job responsibilities
- Deliver results through extensive cross functional integration with multiple Amazon internal teams
- Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
- Create, update and track processes to support the program’s growth
- Track the seller and business performance on a day to day basis
- Deep dive on issues and come up with solutions and processes to fix them
- Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
- Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
- Be organized, apt and prompt in notifying the situation and updating the same

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

Advanced English and Fluent Portuguese
Previous experience in following processes, analysis, metrics and problem solving
Knowledge of Excel and the use of pivot tables and the development of charts and graphics
Passion for customers (both sellers and buyers)
Strong oral and written communication skills to create relationships
Ability to think clearly and analyze quantitatively using multiple systems required and Excel
Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
Ability to work under time pressure and meet performance goals
Demonstrated skill and passion for problem solving and operational excellence
Self-motivated with critical attention to detail, deadlines and reporting

PREFERRED QUALIFICATIONS

Experience with performance metrics and process improvement (how, when, who)
Knack to deal with sellers as stakeholders/customers with outstanding organizational and follow-up skills

  • Program Manager

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Dangerous Goods Program Manager

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon’s Dangerous Goods team is looking for Program Managers to plan and execute dangerous goods compliance projects and maintain operational performance in Brazil.The Dangerous Goods (DG) Program Manager will ensure DG products meet applicable local and global regulatory requirements, strategize with internal stakeholders to support business expansion,...

  • Benchmark & Auditing Specialist, Amazon Customer Excellence System (ACES)

    Há 6 dias

    Brás Amazon Logistica do Brasil Tempo inteiro

    Amazon Logistics (AMZL) Brazil is seeking a highly talented and motivated Benchmarking and Audit Specialist to join the Amazon Customer Excellence System (ACES) team. You will be responsible for developing and managing several complex initiatives that seek to benchmark our standard work and audit adherence to these processes across the AMZL BR network.Your...

  • Program Manager- Marketplace fulfillment programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric...

  • Delivery Experience Program Manager

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Want to build an even better customer experience with us here at Amazon?Amazon hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers...

  • Brand Owner Program Manager, Amazon

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon.com.br strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com.br continues to grow and evolve as a world-class e-commerce platform. The Brand Owner (BO) Program Manager will...

  • Programmatic Solutions Consultant, Amazon Ads

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on , services like Twitch, IMDb T V, Alexa,...

  • Program Management Intern, Student Programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. Program Management Interns receive training on implementation, maintenance and growth of a strategic program (e.g. Subscribe and Save, Deals, Family, Student, Smile, Fresh etc.). You will collaborate with different internal stakeholders to learn how to improve a program’s offering...

  • Program Manager Storage Compliance, Dangerous Goods

    Há 7 dias

    Brás Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

    LATAM Operations Compliance is looking for Program Managers to plan and execute Storage Compliance projects and maintain operational performance in Brazil.The Storage Compliance (StC) Program Manager will ensure products in our supply chain will meet applicable warehousing regulatory requirements (at local, regional and global level), strategize with...

  • Financial Analyst Intern, Student Programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth.The Amazon Student Programs Team is looking for students to participate in the internship and learn how Finance supports the various business teams in forecasting and analyzing actualfinancial results, managing the external reporting of Amazon’s quarterly financial statements...

  • Abuse Prevention Program Manager, BR Abuse Prevention

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Customer Returns Program Manager, Customer Returns Experience

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as...

  • Vendor Management Intern

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth.The Amazon Student Programs Team is looking for students to participate in the internship at the heart of our core consumer business. In this role, you will work on projects and activities that help Amazon provide a broad portfolio of products, drive demand, optimize supply chain and...

  • Program Manager Catalog/ Vaga para mulheres negras

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Para continuar encantando e superando as expectativas de nossos clientes, na Amazon levamos muito a sério a qualidade do nosso catálogo. É aí que você pode ajudar. A equipe de Programas de Catálogo é responsável por garantir que as informações do catálogo de produtos sejam confiáveis (completas, corretas e consistentes) para proporcionar uma...

  • Business Analyst Intern, Student Programs

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth.The Amazon Student Programs Team is looking for students to join Amazon as Business Analyst Intern. As a business analyst intern you will be trained in one of our business intelligence, retail, or seller services teams. The internship provides an opportunity to learn and understand...

  • Vendor Education Program Manager

    1 dia atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to develop Vendor Education Program to help our vendors successfully launch and grow on Amazon. Our vision is to be the partner of choice for vendors in Brazil by providing seamless and...

  • Program Manager

    Há 24 horas

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented Program Manager for Amazon to work closely with Retail Vendor Recruitment (RVR) team to help our vendors accelerate their growth successfully at Amazon. The RVR team purpose is to connect with main brands in the...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Social Responsibility Program Manager LATAM

    3 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    LATAM's Operations team is seeking a Sr. Program Manager for HRDD with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role will partner with Amazon’s Worldwide Social Responsibility (WWSR) team who drives customer trust, business continuity, and sustainable social impact...

  • Instock Management Intern

    4 semanas atrás

    Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    At Amazon, we are working to be the most customer-centric company on earth. Amazon’s Instock team is seeking a motivated Intern to learn about the management of daily purchase order control, vendor performance optimization, and solving operational issues together with our warehouse teams. In this internship, you can learn how to execute inbound follow-up...