Cx & Relationship Coordinator - Inside Sales

Company OverviewIf you see technology as a way to smooth your path in life, our team does too:
Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.#LI-HybridTeam OverviewThe Inside Sales Coordinator (Sales Development Representative - SDR) is responsible for engaging prospective customers through outbound channels, qualifying leads, and contributing directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.Role ResponsibilitiesOutbound Customer EngagementConduct high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.Present our solutions clearly and persuasively, tailored to the customer's context.Manage follow-up cadences, ensuring timely and effective re-engagement with leads.Lead QualificationUse discovery techniques to understand customer needs, pain points, and potential fit.Assess lead quality and gather essential information for opportunity handoff.Document all activities and outcomes accurately in the CRM system.Funnel Execution & ConversionNavigate the full qualification funnel, identifying bottlenecks and overcoming objections.Support campaigns and A/B tests with timely and accurate execution.Collaborate with team leaders to suggest script and message optimizations.BPO and Team CollaborationWork in coordination with internal and outsourced teams to ensure seamless process execution.Share best practices, insights, and feedback to support peer and team performance.Performance & Quality DisciplineMeet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.Participate in regular training, quality assessments, and feedback sessions.Maintain a professional and customer-centric tone in all communications.Role QualificationsKey Attributes We Value:
High resilience and emotional intelligence;
able to handle rejection without losing momentumStrong listening skills and curiosityEnthusiastic and high-energy communication styleTeam player who thrives in collaborative and fast-paced environmentsQualifications:
1+ year experience in sales, customer service, or CX-related positionsComfort with phone-based communication and CRM systemsBasic understanding of sales funnels and customer lifecycleStrong organizational and time management skillsPreferred Skills:
Experience using tools like HubSpot, Salesforce, or equivalent CRMsFamiliarity with outbound campaigns and sales engagement platformsExposure to high-volume outreach environmentsCompetencies:
Resilience & GritActive Listening & CommunicationTime & Priority ManagementLearning AgilityCustomer OrientationWhat we really want to see in you:
Strategic thinking with the ability to also go deep on the details and analysis. Hands on execution and continuous improvement mindset.Data, data and more data - Come with examples and show us with hard driven facts what you have accomplished in the past.Must be customer-centric and can develop creative solutions to various complex problems.Ownership and end to end accountability, with a protagonist attitudeClear examples in management roles where YOU drove change, innovated and motivated your team.We need team players, not solo artists. Tell us about your team's accomplishmentsEEO StatementWe create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.Diversity & InclusionDiversity is not a future vision or a wish for something we want someday;
it is a non-negotiablevalue of who we are today.We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.This is our ongoing journey, with much more still to come. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on />//careers.Didiglobal.Com/terms#J-18808-Ljbffr

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