Senior ServiceNow Architect

Há 3 dias

Recife, Brasil Fast Dolphin Tempo inteiro

Fast Dolphin is an international staffing company with over two decades of experience specializing in recruiting bilingual and multilingual IT experts across the Americas and providing payroll and customized staffing solutions. Moreover, we take pride in boosting the careers and dreams of our professionals.

Recruiting a Senior ServiceNow Architect for a project in a Technology Company. Resumes to

Job Description: Senior ServiceNow Architect

Location: Remote, Brazil

Languages: Portuguese and Conversational English required

Contract Type: Full-time engagement

Role Overview

We are seeking a highly experienced Senior ServiceNow Architect to lead governance, implementation architecture, and Customer Service Management (CSM) initiatives. This role requires proven architect-level expertise and senior technical consulting experience. Please note: Analysts and Admins will not be considered for this role.

The ideal candidate will have a strong track record designing enterprise-scale ServiceNow solutions, aligning platform strategies with business objectives, and establishing governance frameworks for compliance and sustainable growth. You will be responsible for driving CSM deployments, including case management, omni-channel integration, workflows, and customer data models. Experience in the Finance industry's back-office processes is highly valued, with the ability to translate complex financial operations into scalable digital workflows.

Key Responsibilities

  • Design and implement enterprise-scale ServiceNow architectures with a focus on governance and sustainability.
  • Lead Customer Service Management (CSM) initiatives, including case management, omni-channel integrations, workflows, and data models.
  • Collaborate with stakeholders to align ServiceNow strategies with organizational goals.
  • Translate financial and back-office processes into efficient ServiceNow workflows.
  • Provide technical leadership, best practices, and governance frameworks for ServiceNow implementations.
  • Guide and mentor implementation teams while ensuring adoption of platform standards.

Required Skills & Qualifications

  • 7+ years of configuration/development experience in complex technologies, including integrations and portals.
  • Proven architect experience with ServiceNow (must have).
  • Hands-on expertise in CSM deployments and enterprise-scale ServiceNow implementations.
  • Strong consulting ability: providing solution options with pros/cons/risks, and advising business stakeholders.
  • Experience in web technologies: XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.
  • SaaS technology expertise with ServiceNow ecosystem.
  • Knowledge of Manufacturing Best Practices: Order to Cash, issue management, orchestration, product quality.
  • Familiarity with leading CRM tools and integration with ServiceNow.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Ability to work effectively in a multicultural environment.

Why Join

This is a unique opportunity to play a strategic architect role in enterprise-scale ServiceNow projects, driving platform governance and innovation within a dynamic, global environment.

If you fulfill this requirement and are interested in this position, please send your resume along with your availability to start in this project, to the following e-mail address:

Ligia Padilla

Talent Acquisition Lead

Fast Dolphin, Inc.

12555 Orange Drive, Suite 4059

Ft. Lauderdale, FL 33330

Phone:

Skype: ligiapav

  • Consultor Sênior/LT ServiceNow

    3 semanas atrás

    Recife, Pernambuco, Brasil 4MATT Tempo inteiro

    Descrição da EmpresaA 4MATT, com forte presença no Brasil e expansão em toda a América Latina, é especializada em soluções ServiceNow de ponta, incluindo IT Service Management (ITSM), IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB) e IT Operations Management...

  • Especialista Em Tecnologia Da Informação

    Há 5 dias

    Recife, Brasil Bebeedesenvolvedor Tempo inteiro

    Desenvolvedor de Soluções ServiceNowAgora estamos procurando por um profissional experiente para ocupar a posição de Desenvolvedor de Soluções ServiceNow.O candidato ideal terá habilidades avançadas em JavaScript e conhecimento prático em tecnologias como AppEngine, Flow Designer e IntegrationHub.O nosso objetivo é encontrar alguém que possa...

  • Especialista em Tecnologia da Informação

    Há 5 dias

    Recife, Brasil beBeeDesenvolvedor Tempo inteiro

    Desenvolvedor de Soluções ServiceNow Agora estamos procurando por um profissional experiente para ocupar a posição de Desenvolvedor de Soluções ServiceNow. O candidato ideal terá habilidades avançadas em JavaScript e conhecimento prático em tecnologias como AppEngine, Flow Designer e IntegrationHub. O nosso objetivo é encontrar alguém que possa...

  • Senior Program Coordinator

    Há 7 dias

    Recife, Brasil Bebeeproject Tempo inteiro

    Transform Your Career with a Senior Project Manager RoleJob Title: Senior Project ManagerType: Full-Time Job DescriptionLead cross-functional teams to drive high-performing projects and achieve business objectives.Develop, execute, and maintain detailed project plans, schedules, and budgets to ensure timely delivery and optimal results.Required Skills &...

  • Senior Program Coordinator

    Há 7 dias

    Recife, Brasil beBeeProject Tempo inteiro

    Transform Your Career with a Senior Project Manager Role Job Title: Senior Project Manager Type: Full-Time Job Description Lead cross-functional teams to drive high-performing projects and achieve business objectives. Develop, execute, and maintain detailed project plans, schedules, and budgets to ensure timely delivery and optimal results. Required Skills...

  • Senior Mobile Application Developer

    1 dia atrás

    Recife, Brasil Bebeedevelopment Tempo inteiro

    Our organization is seeking a skilled software developer to drive the creation of a mobile video streaming application.Key Responsibilities:As a senior developer, you will be responsible for implementing new features and enhancing existing functionalities on client applications.This includes estimation, design, development, testing, and...

  • Senior Digital Content Strategist

    Há 5 dias

    Recife, Brasil Bebeeumbraco Tempo inteiro

    **Job Title:** Senior Digital Content StrategistAs a part-time content strategist, you will be working on an ongoing project for a global portfolio of luxury brands.Your key responsibilities include providing consultation and transferring technical knowledge on Umbraco, acting as a technical advisor in planning platform development and architecture...

  • Senior Digital Content Strategist

    Há 7 dias

    Recife, Brasil beBeeUmbraco Tempo inteiro

    **Job Title:** Senior Digital Content Strategist As a part-time content strategist, you will be working on an ongoing project for a global portfolio of luxury brands. Your key responsibilities include providing consultation and transferring technical knowledge on Umbraco, acting as a technical advisor in planning platform development and architecture...

  • Senior Digital Content Strategist

    2 semanas atrás

    Recife, Pernambuco, Brasil beBeeUmbraco Tempo inteiro R$60.000 - R$90.000

    **Job Title:** Senior Digital Content StrategistAs a part-time content strategist, you will be working on an ongoing project for a global portfolio of luxury brands.Your key responsibilities include providing consultation and transferring technical knowledge on Umbraco, acting as a technical advisor in planning platform development and architecture...

  • Chief Software Architect

    Há 7 dias

    Recife, Brasil Bebeesoftware Tempo inteiro

    Senior Full Stack Engineer JobAre you a highly skilled and experienced software engineer looking for a challenging opportunity to take your career to the next level?Do you have a passion for developing innovative solutions using cutting-edge technologies?If so, we invite you to apply for our Senior Full Stack Engineer position.We are seeking an exceptional...