Commercial Operations Executive

In the words of one of our senior clients recently… “Market Research has changed more in the past 3 years, than in the previous 40”. System1 is the leading global Marketing decision making platform. We help brands measure and understand whether their marketing works. Predictive technology is our passion, but our focus is very much human. We understand the power of emotion and capture the nuances of human behaviour to power data-driven decisions. We want to drive change and rewire behaviours, envisioning a world where our pioneering methodologies are embedded in the workflows of every marketing decision-maker. We are also who we are because of our people. So, if you share our enthusiasm, are ambitious, creative, and highly motivated, then we’d love to hear from you Join the System1 team to continue to help us remove the guesswork for marketeers everywhere, as well as secure our growth, ambition, and success. Becoming part of the team With 10 Global Offices and over 150 employees, System1 is a fast-changing business. With exceptional IP, technological advantage and a world-class team we are very well positioned for rapid growth. Central to this is our people. We need to hire the right people, into the right roles, at the right time. The Commercial Operations Executive is responsible for assisting our Land and Expand sales teams in the US and Latin America with a range of administrative and sales support activities to provide a positive customer experience while ensuring timely and accurate delivery of System1 projects. What will you be doing? Project Management Creating projects in our internal CRM and facilitating entry of project details Supporting the ad testing process through internal platform system ad upload workflows Coordinating project statues between Delivery, Research & Guidance, and Sales teams Managing client workspaces in internal platform systems in coordination with Sales team Ensuring data quality in ad testing and research, in coordination with Research & Guidance, and Sales teams Managing Purchase Orders and Statements of Work in coordination with Sales and Finance teams Overseeing project approvals and invoicing in coordination with Sales and Finance teams Obtaining cost confirmations from clients in coordination with Finance team Coordinating new client onboarding processes Coordinating the delivery of sales & marketing assets to current and prospective clients Client Communication Communicating project statuses and delivery timelines in coordination with Delivery, Research & Guidance, and Sales teams Coordinating and facilitating client meeting scheduling Internal Operations Coordinating internal research projects Producing ad hoc reports for Sales teams in Excel, PPT and PowerBI Managing internal folders and documentation Surfacing sales performance metrics for Commercial Operations and Sales teams Responding to internal support tickets to address system bugs and client requests Internal Enablement Managing internal training content & assisting with training Communicating internal process updates Supporting Sales teams with research project questions Liaising with operational teams to ensure timely production of research projects You need to be this kind of person: Meticulous and process driven and focused on results Organised, proactive with a positive can-do attitude Ability to be a self-starter but also be a team player Ability to demonstrate our values: Customer commitment, Creativity, Collaboration & Determination You need to have the following: Fluency in Portuguese and English Ability to troubleshoot issues Ability and confidence to be the first point of contact Comfortable liaising with teams on progress of projects Attention to detail and commitment to meeting deadlines We offer a competitive salary and bonus scheme. Our people are important to us, and we understand that each person has a life outside of work and we therefore offer flexible working arrangements (Hybrid) aiming to suit your needs. We also offer several wellbeing resources such as “de-clutter” afternoons for your personal and professional needs.We encourage learning and offer education reimbursement opportunities.We have recognition schemes, and regular socials, including summer and winter parties We welcome applicants from all diverse communities and encourage our candidates to ask us about reasonable adjustments that we may be able to make to support through our recruitment process and while in post . #J-18808-Ljbffr