Customer Success Professional
Há 15 horas
Job Title Sr. Customer Success Analyst Overview of the Position This is a highly demanding and challenging role where you will work closely with customers to ensure their success. Key Responsibilities: Troubleshoot Complex Issues Troubleshoot complex customer requests, manage the global support queue, and ensure exceptional service for valued customers. Deliver high-quality solutions to critical support issues, act as a trusted technical advisor, and collaborate with internal teams to diagnose, resolve, and prevent recurring issues. Proactive Customer Experience Provide proactive, personalized customer experiences and strengthen partnerships through technical excellence and accountability. Monitor the Global Support queue, review case priority, and maintain strict adherence to SLA requirements. Technical Troubleshooting Identify root causes of issues, provide timely solutions via case updates, calls, or screen-sharing sessions, and escalate or re-route cases as needed. Answer incoming telephone calls, open cases in Salesforce, identify customers, populate case details, and confirm data accuracy. Documentation and Case Closure Document and submit solutions to the knowledge base with complete technical and procedural details. Close cases with accurate and comprehensive resolution documentation, and ensure accountability and progress tracking through Salesforce reporting and analytics.
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Customer Success
Há 2 dias
Fortaleza, Ceará, Brasil Evolua Consultoria e Treinamento Tempo inteiro R$40.000 - R$60.000 por anoEstamos em busca de um profissional dedicado e entusiasta para a posição de Customer Success.Se você tem uma paixão por ajudar clientes a alcançarem seus objetivos e deseja fazer parte de uma equipe dinâmica e inovadora, esta é a oportunidade perfeita para você.O profissional de Customer Success será responsável por entender as necessidades dos...
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Growing Customer Success Specialist
Há 8 horas
Fortaleza, Brasil Bebeecustomersuccess Tempo inteiroCustomer Success ExpertWe are seeking a proactive Customer Success Expert to foster client relationships, enhance user satisfaction, and support seamless product adoption and retention.The ideal candidate will develop strong client relationships, ensuring alignment with customer needs, provide fast answers to clients' questions and support their problems,...
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Growing Customer Success Specialist
Há 15 horas
Fortaleza, Brasil beBeeCustomerSuccess Tempo inteiroCustomer Success Expert We are seeking a proactive Customer Success Expert to foster client relationships, enhance user satisfaction, and support seamless product adoption and retention. The ideal candidate will develop strong client relationships, ensuring alignment with customer needs, provide fast answers to clients' questions and support their problems,...
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Customer Success Consultant
Há 6 dias
Fortaleza, Brasil goFLUENT Tempo inteiroJoin our team at goFLUENT as a Customer Success Consultant and make an impact. We are looking for a professional to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving...
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Customer Success Consultant
1 semana atrás
Fortaleza, Brasil goFLUENT Tempo inteiroReady to make an impact? Join goFLUENT as a Customer Success Manager! Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaits!** - **Join Our Team & Make an Impact** - Are you passionate about building strong client relationships and driving success? We are looking for a **Customer...
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Customer Success Consultant
Há 4 dias
Fortaleza, Brasil Gofluent Tempo inteiroJoin our team at goFLUENT as a Customer Success Consultant and make an impact.We are looking for a professional to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term...
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Customer Experience Specialist
Há 2 dias
Fortaleza, Brasil beBeeCustomerSuccess Tempo inteiroCustomer Success Job Overview We are seeking a seasoned Customer Success professional to own the student experience from start to finish. Forge strong connections with students and mentors to deliver an exceptional experience Closely monitor student progress and proactively boost engagement, satisfaction, and completion rates Identify potential roadblocks...
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Customer Success Consultant
Há 4 dias
Fortaleza, Ceará, Brasil goFLUENT Tempo inteiro R$80.000 - R$120.000 por anoReady to make an impact? Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaitsJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to...
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Customer Success Consultant
Há 2 dias
Fortaleza, Brasil Gofluent Tempo inteiroReady to make an impact?Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment.Your next career move awaitsJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success?We are looking for a Customer Success Manager to help...
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Analista De Customer Success
2 semanas atrás
Fortaleza, Brasil Smartspace Tempo inteiroNa Smartspace,o cliente está no centro de tudo o que fazemos.Buscamos antecipar suas necessidades e oferecer soluções que superem expectativas, mantendo uma comunicação transparente, ágil e orientada à experiência.Se você é uma pessoa comunicativa, analítica e apaixonada por relacionamento com o cliente, essa oportunidade pode ser para...
