Account Management Associate

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Solera is seeking a driven and customer-centric Account Manager to support the claims vertical in our office located in São Paulo, Brazil. As an Account Manager, you will be responsible for managing and building relationships with clients in the claims industry, ensuring their satisfaction, and driving revenue growth. This role requires strong analytical, communication, and negotiation skills, along with a proactive and results-oriented mindset.

What You'll Do

• Serve as the primary point of contact for assigned accounts within the claims vertical, building and maintaining strong relationships with key stakeholders.
• Understand clients' business needs and goals, and proactively identify opportunities to provide additional value and support.
• Collaborate with internal teams, including sales, product, and customer success, to develop and execute account plans and strategies to achieve revenue targets.
• Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
• Act as a trusted advisor to clients, offering insights, recommendations, and solutions to help them optimize their operations and achieve their objectives.
• Analyze data and metrics to monitor account performance, identify trends, and uncover opportunities for growth.
• Effectively communicate Solera's value proposition, product offerings, and industry trends to clients, ensuring they are well-informed and up-to-date.
• Lead contract negotiations, renewals, and upsell opportunities, driving revenue growth and maximizing client satisfaction.
• Stay updated on industry trends, market conditions, and competitive landscape to identify potential risks and opportunities.

What You'll Bring

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar customer-facing role, preferably within the claims or insurance industry.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Exceptional negotiation and persuasion abilities, with a track record of successfully closing deals and driving revenue growth.
• Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.

If you are a driven and customer-centric professional with excellent analytical, communication, and negotiation skills, and have a passion for the claims industry, we invite you to apply for the position of Account Manager - Claims Vertical at Solera's São Paulo, Brazil office. Join our dynamic team and contribute to the success of our clients and the growth of our organization.