Customer Success Manager
2 semanas atrás
Position: Client Success Manager Hours: Full-Time (40 hours/week) Time Zone: EST Overview: Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy. This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization. What You’ll Do: Daily Client Communication: Be the main point of contact for each clinic client. Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency. Client Onboarding: Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship. Monitor & Troubleshoot Campaigns: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes. Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging. Coordinate with Delivery Teams: Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.). Ensure changes are executed effectively and followed through. Bridge the gap between performance data and hands-on execution. What You’ll Own: Client performance metrics (leads, bookings, show %, close %). Client satisfaction, retention, and renewal rates. Proactive, fast communication and problem-solving. Strategic understanding of marketing and sales processes, connecting data insights to business outcomes. What We’re Looking For: Previous experience in sales or lead generation. Strong communication and organizational skills. Ability to interpret data and turn insights into clear actions. A proactive, solution-oriented mindset. Comfort working with multiple clients and priorities in a fast-paced environment. A team player who collaborates well across departments.
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Customer Success Manager
Há 3 dias
brazil Carrot Fertility Tempo inteiroAbout Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions...
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Customer Success Manager
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Brazil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...
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Industry Leading Customer Success Manager
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Brazil beBeeCustomerSuccessManager Tempo inteiroCustomer Success Manager Job Description Job Summary: We are seeking an experienced Customer Success Manager to join our team. This role will be responsible for managing a team of Customer Success Engineers, ensuring customer success by providing support to clients after they have purchased our products.Key Responsibilities:Manage a team of Customer Success...
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Manager, Customer Success Engineers
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Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
3 semanas atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
2 semanas atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
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Customer Success Engineering Manager
2 semanas atrás
Brazil beBeeManager Tempo inteiroJob Title: We are seeking a highly skilled and experienced Manager to join our Customer Success Engineering team. About the Role: The successful candidate will be responsible for managing a team of Customer Success Engineers, driving them to in-depth knowledge of indicators of success, utilizing data and analytical aptitudes to guide changes, updates, and...
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LATAM Customer Success Manager
Há 4 dias
Brazil Prometheus Group Tempo inteiroAbout Prometheus Group Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...
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Customer Success Manager
Há 3 dias
São Carlos, State of São Paulo, Brazil LatamCent Tempo inteiro US$50.000 - US$70.000 por anoCustomer Success Manager (B2B SaaS | eCommerce Marketing)Remote Latin America | USD $50-70k OTE | Full-timeAbout the RoleWe're hiring a Customer Success Manager for , an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from...
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Customer Success Manager
1 dia atrás
Brazil (Remote) dLocal Tempo inteiro R$90.000 - R$120.000 por anoWhy should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
