Technical Support Specialist I

2 semanas atrás

São Paulo, Brasil Mindbody Tempo inteiro

Overview

At Playlist, life’s richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you’re passionate about enhancing wellness through technology.

The Role You\'ll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you\'ll make an impact:

  • Deliver exceptional technical support to our customers with warmth, clarity, and care.
  • Troubleshoot and resolve technical product issues, keeping the experience smooth and positive.
  • Navigate multiple support channels (phone, email, chat) with ease and professionalism.
  • Educate customers on features and services, guiding them to get the most out of our products.
  • Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
  • Follow internal knowledge management processes to provide accurate, trusted solutions.
  • Escalate complex issues appropriately to ensure every customer finds the right resolution.
  • Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.

Please note, the Work Hours for this position are Monday to Friday, 6am - 5pm and Saturday 7am - 4pm Pacific Time

Experience You Bring

You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:

  • 1+ year of customer service or call center experience, ideally in a fast-paced environment.
  • Advanced/Fluent in English (required); Spanish language skills are a big plus
  • Strong communicator. Clear, empathetic, and confident across phone and email.
  • Curious and solution-focused, with the ability to ask great questions and actively listen.
  • Comfortable with internet browsers, email platforms, and multitasking across systems.
  • Quick learner with a passion for understanding software and translating tech talk into real solutions.
  • Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
Next Steps

Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

EEO Statement

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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