Sr Tech Support Analyst

Há 5 dias

Sao Paulo, Brasil UBS Tempo inteiro
Brazil
- Information Technology (IT)
- Group Functions
**Job Reference #**
- BR
**City**
- Sao Paulo
**Job Type**
- Full Time
**Your role**
- Do you have proven ability to solve complex issues, covering both technical and business needs?
- We’re looking for a IT support analyst to:
- Provide single point of contact for user community for all IT related issues
- Technical and procedural escalation point for the level one IT Helpdesk
- Ownership of incident/problem/outage management through to resolution
- Participation in activities related to implementation and rollout for new services, upgrades, products and configurations
- To implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/ change/ release/ request/ procurement management; incident/service/time reporting)
- Responsible for Help desk training also assist Helpdesk manager to manage the team
- To encourage technical advancements, innovate, review and recommend change where there is clear business benefit.
**Your team**
- You'll be working in the (desk name) team in (Location). (Provide a further description of your team)
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
**Your expertise**
- Technical skills required:
- Expert with Windows OS Wind10
- Knowledge of Workstation hardware setups
- Networking (TCP/IP, LAN/WAN fundamentals)
- Windows Server knowledge to help on troubleshoot
Professional/Personal Skills required:
- An ability to learn and navigate complex processes and internal systems
- Critical thought process to identify improvements to complex internal systems.
- An ability to document, update and keep on top of multiple work streams to complete tasks.
- Strong analytical/problem solving skills
- Ability to successfully prioritize and manage multiple projects and operational duties
- Exceptional interpersonal skills
- Strong oral and written communications
- Experienced working in an enterprise environment.
- Ideally fluent English Spoken/Written
**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
**How we hire**
**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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