Client Development Manager

4 semanas atrás

São Paulo, Brasil Epsilon Tempo inteiro

Job Description

We are looking for a  Client Development Manager  to join our sales team in Brazil reporting directly to the Manager, Client Development. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients. 

Responsibilities:  

Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships. 

Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. 

Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. 

Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. 

Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. 

Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. 

Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. 

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