Client Development Manager

2 semanas atrás


São Paulo, Brasil Epsilon Tempo inteiro
Job Description

We are looking for a Client Development Manager to join our sales team in Brazil reporting directly to the Manager, Client Development. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients. 

Responsibilities: 

  • Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships. 
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. 

  • Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. 

  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. 

  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. 

  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. 

  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. 


Qualifications

  • 5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies. 

  • Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth. 

  • Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention. 

  • Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams. 

  • Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments. 

  • Self-motivated and results-driven, with a focus on surpassing performance targets. 

  • Advanced level in English for business discussions and correspondence at an intermediate level. 

  • Advanced level in Spanish 

  • Experience with programmatic media operation 

  • Experience with CRM software is advantageous, showcasing efficiency and technology utilization. 



Additional Information

  • Being part of a leading team in an industry in full growth and with great international projection
  • Working mode: Hybrid
  • Vacations: 30 days
  • Medical insurance
  • Language course (English and/or Spanish)

#LI-LM1


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