Operations Analyst

3 semanas atrás

São Paulo, Brasil Salesforce Tempo inteiro

Overview

Business Operations Analyst, LATAM (Spanish/Portuguese/English) – Focus on the dynamic Latin American market. This role provides end-to-end operational support to the Professional Services business, with impact on growth and efficiency in the region.

About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Do
  • Financial Analysis & Revenue Management: Perform detailed financial analysis to track business performance. Manage and forecast revenue streams to ensure accuracy and alignment with business goals.
  • Billing & Invoicing: Oversee the end-to-end billing and invoicing process for professional services projects, ensuring timely and accurate transactions.
  • Data Analytics & Validation: Analyze key business data to identify trends, opportunities, and risks. Validate data integrity across various systems to ensure reliable reporting.
  • Operational Support: Provide comprehensive operational support to the Professional Services team, from project inception to closure. This includes process optimization and troubleshooting operational bottlenecks.
  • Cross-Functional Collaboration: Work closely with Finance, Sales, and Professional Services teams to streamline processes and improve operational efficiency.
  • Reporting: Develop and maintain operational dashboards and reports to provide visibility into key performance indicators (KPIs) for leadership.
What You'll Bring
  • 2-5 years of experience in a business operations, financial analysis, or similar analytical role.
  • Fluency in Spanish, Portuguese, and English (written and verbal) is required.
  • Proven experience in financial analysis, revenue management, revenue forecasting, and billing/invoicing.
  • Strong data analytics skills, with experience in data validation and using analytical tools (e.g., Excel, Google Sheets, Tableau, or similar).
  • Excellent problem-solving skills and a proactive, detail-oriented approach.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Experience in the technology or professional services industry is a plus.
Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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