Customer Service Representative Brazil

4 semanas atrás

São Paulo, São Paulo, Brasil Nielsen Tempo inteiro
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
We are presently looking for a
**Customer Service Representative** to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.
**In this role you will**:
- Serve as the primary contact and provide first-level support for clients.
- Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
- Log and track calls using Salesforce tracking software and maintain historical records and related problem documentation, as well as respond to the customer in a timely manner.
- Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.
**What we're looking for**:
- Associates or Bachelor's degree in a technical discipline or 2 - 4 years experience in a customer facing role
- Strong customer service skills and excellent interpersonal and communication skills, both verbal and written.
- Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.
- Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
- Fluent English and Spanish
- Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work_
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what's true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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