Technology Support Associate

2 semanas atrás

São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro

Join to apply for the Technology Support Lead - Governance role at JPMorgan Chase .

Job Description

We are seeking an Operations Governance VP to join our IP International Services team. As an Operations Governance VP, you will play a pivotal role in shaping processes, standards, and metrics on how IP International operates across multiple locations and functions, ensuring consistency, effective resource utilization, and a governance model that supports continuous improvement cycles, thereby enhancing stability, resiliency, security, and cost efficiency.

Responsibilities

  • Streamline operations across three regions, including data gathering, documenting, analyzing current patterns, discrepancies, and developing operational catalogs, roles, responsibilities, and standard procedures.
  • Develop and maintain a governance framework to ensure consistency across locations and functions, with objectives to:
    • Improve organizational effectiveness by setting and assessing KPIs with local and regional leads.
    • Identify and address critical issues, prioritizing actions that deliver the most value.
    • Enhance customer experience through consistent service delivery, SLA reviews, and feedback mechanisms.
    • Optimize workforce by adopting new processes, best practices, and innovations.
    • Maintain improvement cycles by challenging the status quo and partnering with leads for course corrections.

Qualifications and Skills

  • Bachelor's degree in Computer Science, IT, or related field.
  • Knowledge of industry trends, automation tools, and best practices.
  • Minimum of 8 years relevant experience.
  • Strong understanding of infrastructure operations.
  • Excellent communication, interpersonal, and negotiation skills, especially in large organizations.
  • Organizational skills, attention to detail, and ability to articulate complex issues concisely.
  • Experience with data visualization and workflow automation tools (e.g., Tableau, Alteryx, Qlik).

Preferred Skills

  • Knowledge of programming languages like Python.
  • Visionary with a detail-oriented approach to identify operational improvements.
  • Advanced MS Excel skills.
  • Strong data processing, reasoning, and problem-solving skills.
  • Excellent English communication skills.

About Us

J.P. Morgan is a global leader in financial services, committed to building trusted, long-term partnerships with clients. We value diversity and inclusion, and are an equal opportunity employer.

Team Overview

Our Corporate Functions team covers finance, risk, HR, marketing, and more, ensuring the success of our business, clients, and employees.

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