Client Support Associate

Há 7 dias


São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$38.400 - R$57.600
Role Overview

This is a Client Support Associate position that requires exceptional communication skills, problem-solving abilities, and attention to detail.

The ideal candidate will have a strong background in customer service, with experience in handling complex inquiries and providing guidance on technical tools.

Key Responsibilities
  • Provide expert support to clients by addressing their concerns, resolving issues, and escalating complex cases to senior team members as needed.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Develop and maintain detailed logs of client interactions, tracking progress and outcomes.
  • Contribute to the development of business strategies and processes by identifying areas for improvement and suggesting innovative solutions.

Qualifications

  • Basic Qualifications:
    • Minimum of 6 months of work experience or a Bachelor's Degree.
  • Preferred Qualifications:
    • Bachelor's degree in Business or related field.
    • 1-2 years of experience in customer support, fraud operations, or risk analysis.
    • Strong written and verbal communication skills in English.
    • Ability to manage multiple client accounts simultaneously and prioritize tasks effectively.
    • High attention to detail and commitment to meeting service level agreements (SLAs).
About Us

We are a leading payments technology company, connecting the world through innovative payment solutions. Our mission is to provide secure, reliable, and convenient payment services, enabling individuals, businesses, and economies to thrive.


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