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Key Account Manager
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Key Account Manager role at Jeeves
Jeeves is a financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries and serves over 5,000 clients, ranging from venture-backed startups to SMBs worldwide. Jeeves aims to empower businesses with efficient and cost-effective financial solutions and has been recognized by industry publications and investors alike.
Senior Key Account Manager will oversee and grow a portfolio of high-value B2B clients in the LATAM region. The role emphasizes cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.
LocationSão Paulo, Brazil. This is a full-time role based in-office at complexo JK Iguatemi (2-3 days/week).
Key Responsibilities- Manage and grow a portfolio of key clients across Mexico and Colombia
- Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet
- Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups
- Coordinate with credit, risk, and customer success to support complex client needs or escalations
- Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams
- Manage account performance: track client activity, expansion potential, and risks to revenue
- Ensure high levels of product adoption and client satisfaction, driving NRR growth
- Maintain a deep understanding of product updates to deliver tailored recommendations
- Regularly report on account status and performance to regional leadership
- Contribute to quarterly business reviews and expansion planning with clients
- Support collections and payment conversations where needed, in collaboration with the finance team
- Understand and sell additional solutions
- Bachelor's or Master's degree in Business, Marketing, Finance, Hospitality, or related field
- 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services)
- Proven track record of expanding accounts via cross-sell and upsell strategies
- Experience on fintech and SaaS platforms selling
- Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments
- Excellent communication and negotiation skills, with the ability to influence C-level stakeholders
- Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools
- Fluent in English; Upper-Intermediate to Advanced Spanish preferred
- Mid-Senior level
- Full-time
- Sales and Business Development
- Transportation, Logistics, Supply Chain and Storage
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