[R] Sr. Customer Success Manager
4 semanas atrás
Senior Customer Success Manager Location: Latin America (Remote) Type: Full-Time | C2-Level English Required About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams. Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent. About the Role LatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base. This role goes beyond the traditional CSM scope -you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization. You'll work closely with our primarily U.S.-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey. What You’ll Do Lead onboarding, training, and implementation for new clients Build and maintain long-term, trust-based relationships with key stakeholders Act as a strategic advisor and problem-solver across support, strategy, and technical issues Personally handle workflow optimization, product adoption, and ongoing account growth Drive renewals and expansions by delivering measurable value Collaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needs Own all aspects of the customer journey, no delegation, no red tape Join client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocks What We’re Looking For 3-5+ years in high-touch Customer Success or client-facing B2B SaaS roles Proven experience managing onboarding, training, renewals, and expansion Exceptional communication and project management skills Comfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.) Self-starter with an ownership mindset and consultative approachStrong relationship-building and problem-solving instincts Fluent English (C2 level) with excellent written and verbal communication Familiarity with tools like HubSpot, Zoom, Google Workspace, and Notion Bonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier) Experience working with USA based B2B SaaS startups Nice to Have Background in onboarding / implementation roles or professional services Experience supporting HR tech, internal comms platforms, or enablement tools Experience in B2B SaaS Sales since many of our clients are sales enablement teams Worked with complex SaaS tools involving integrations, automations, or calendaring Familiarity with Salesforce Avoid This Role If You prefer scaled / tech-touch models with minimal client interaction You’re focused mostly on churn prevention or renewal metrics You delegate onboarding or don’t enjoy hands-on troubleshooting #J-18808-Ljbffr
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[R] Sr. Customer Success Manager
3 semanas atrás
Florianópolis, Brasil LatamCent Tempo inteiroSenior Customer Success Manager Location: Latin America (Remote) Type: Full-Time | C2-Level English Required About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and...
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[C] Sr. Customer Success Manager
4 semanas atrás
Florianópolis, Brasil LatamCent Tempo inteiroAbout the job (C) Sr. Customer Success Manager Senior Customer Success Manager About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across...
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[D] Sr. Customer Success Manager
2 semanas atrás
Florianópolis, Brasil LatamCent Tempo inteiroAbout the job (D) Sr. Customer Success Manager Senior Customer Success Manager About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across...
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[J] Sr. Customer Success Manager
2 semanas atrás
Florianópolis, Brasil LatamCent Tempo inteiroAbout the job (J) Sr. Customer Success Manager Senior Customer Success Manager About LatamCent LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across...
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Graduate Customer Success Manager
2 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroJob Description: Graduate Customer Success Manager We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Graduate Customer Success Manager. The role of a Customer Success Manager at Canonical is to develop trust with assigned customers and provide them with the best possible experience navigating Canonical's...
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Customer Success
2 semanas atrás
Florianópolis, Brasil Consultoria Jéssica Macedo Tempo inteiro**Customer Success Growth Manager****Local**: Capoeiras**Modelo de contrato**: Cooperativa**Descrição da vaga**Profissional estratégico em Customer Success e Growth, unindo empatia, visão analítica e foco em resultados para garantir retenção, expansão de receita e transformar clientes em defensores da marca.**Atividades**- Garantir a qualidade do...
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Customer Success
2 semanas atrás
Florianópolis, Brasil Consultoria Jéssica Macedo Tempo inteiro**Customer Success Growth Manager** **Local**: Capoeiras **Modelo de contrato**: Cooperativa **Descrição da vaga** Profissional estratégico em Customer Success e Growth, unindo empatia, visão analítica e foco em resultados para garantir retenção, expansão de receita e transformar clientes em defensores da marca. **Atividades** - Garantir a...
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[D] Sr. Customer Success Manager
1 semana atrás
Florianópolis, Brasil Latamcent Tempo inteiroAbout the job (D) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...
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[C] Sr. Customer Success Manager
1 semana atrás
Florianópolis, Brasil Latamcent Tempo inteiroAbout the job (C) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...
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[J] Sr. Customer Success Manager
1 semana atrás
Florianópolis, Brasil Latamcent Tempo inteiroAbout the job (J) Sr.Customer Success ManagerSenior Customer Success ManagerAbout LatamCentLatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies.We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing...
