Customer Service Ambassador
4 semanas atrás
About Our Organization Our organization is revolutionizing the way businesses make decisions with cutting-edge artificial intelligence technology. We empower organizations with data-driven insights that enable smarter, faster, and more informed decision-making. A diverse and inclusive environment fosters true innovation, welcoming individuals from all backgrounds who bring unique perspectives, experiences, and skills to our collaborative and forward-thinking workplace. We are part of the Artificial Intelligence , Data Analytics , and SaaS industry. About The Role The Customer Service Executive serves as a key link between our organization and its customers. This role is dedicated to deeply understanding client needs, optimizing their experience with our AI-powered platform, and ensuring they gain the full value from our products and services. This position involves working with some of our largest and most complex clients, providing both consultative and technical support to help them achieve their business goals. Responsibilities include configuring products for maximum efficiency, delivering engaging client training, and proactively identifying opportunities for improvement and renewal. Key Responsibilities Respond Promptly And Professionally To Client Inquiries Provide Technical Support For Issues Such As Login And Access Queries, Email Delivery And Content Investigations, Platform Troubleshooting And Bug Reporting, Data Set Analysis Build And Maintain Strong Relationships With Key Clients Design And Deliver Engaging Product Training Sessions And Onboarding Programs Proactively Identify, Investigate, And Resolve Client Issues To Enhance Satisfaction And Retention Manage Complex Client Projects Continuously Review And Improve Client Service Processes And Documentation Advocate For Client Needs And Feedback In Product Roadmap Discussions Maintain And Update The Client-Facing Help Centre Mentor And Support Junior Team Members Requirements To succeed in this role, you will need : Excellent English Communication Skills 3+ Years Of Experience In A Client-Facing Or Technical Support Role Proven Experience Managing Large Enterprise Clients Strong Technical Problem-Solving Skills And Attention To Detail Ability To Present Technical Concepts Clearly To Non-Technical Audiences Confident Working Independently And Collaboratively In A Team Environment Experience Using CRM And Project Management Tools Benefits We offer a range of benefits, including : Hybrid Working Model Unlimited Holiday Entitlement Employee Share Options Comprehensive Benefits Package Location And Hours This role is based in Sao Paulo, Brazil, and requires a flexible schedule, including evenings and weekends. #J-18808-Ljbffr
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