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B2b Senior Account/Ops Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Upcision Tempo inteiro
About UpcisionUpcision is a B2B lead generation company that helps businesses connect with high-quality prospects. Our clients rely on us to deliver targeted leads that fuel their sales pipelines. We work with companies ranging from SMB to Fortune 500 that need a steady flow of qualified leads to grow.As we continue to scale, we are looking for a Senior Account Manager to ensure that clients are onboarded smoothly, lead delivery runs efficiently, and any issues are addressed quickly. This role is critical to maintaining strong client relationships and keeping operations running without bottlenecks.Role OverviewWe're currently hiring a Senior Account Manager — a role that blends client success, systems oversight, and hands-on process management related to client delivery. You'll play a critical role in onboarding new clients, setting up and auditing lead flows, analyzing return data, and ensuring operational issues that determine successful outcomes are identified and resolved fast. If you're someone who thrives in a high-accountability environment and enjoys owning both client-facing and contributory workstreams, this role is for you.Key Responsibilities:
Own and manage client onboarding from start to finish — including CRM testing, lead routing, expectations-setting, and early check-insSet up and audit lead delivery workflows (e.G., into HubSpot, Salesforce, Zoho, etc.) to ensure leads are routed, received, and followed up on properlyAct as a first point of contact for clients — fielding questions, ensuring adoption, and spotting red flagsMonitor and process client lead return requests, identify patterns, and flag issues related to client misuse or internal breakdownsTrack return reasons and usage metrics to recommend changes that improve lead quality and client resultsTroubleshoot delivery and setup errors (technical or process-based), coordinating with internal teams and clients as neededRecommend and implement improvements to reduce manual work and improve speed, clarity, and outcomesMaintain clean records on lead flow status, return tracking, client health, and account activitySupport contract delivery, activations, and other operational handoffs when neededWhat We're Looking For:
Experience in client success, sales operations, or B2B account coordinationStrong systems/process thinker who understands the 80/20 principle and can focus on leverage over motionHands-on experience with CRMs like Salesforce, HubSpot, or Zoho (not just using them — ideally setting up or auditing automations and workflows)Comfort with fast-paced, ever-changing priorities — and the ability to organize and self-prioritize without constant oversightStrong communicator with high attention to detail and a clear writing styleExperience building playbooks, spotting inefficiencies, and improving process performanceFamiliarity with tools like Airtable, Slack, Apollo, or Zapier is a plusBonus:
experience auditing calls, enforcing SLAs, or reviewing lead-level outcomes