Experience Customer Analyst
Há 6 dias
As an **Service Coordinator**:- at Simplus a 1WorldSync, responsibilities include the following:- Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area;- Management and execution of training for our customers (Remote and in person) and onboarding of new employees of the 1WS team;- Management and implementation of the Community platform (global interaction platform for customers);- Plan, communicate and measure milestones, risks and opportunities for process improvement in the CX team and in the training;- Continuously evaluate training solutions (EAD), to increase the scalability of processes;- Responsible for the elaboration of the Health Score and metric analysis focusing on customer engagement;- Implement the onboarding process and online (automatic) training for customers.*Required Skills and Experience: *- Minimum 1 year experience in similar role;- Fluency in English (written and verbal) - Required;- Strong communication and presentation skills;- Passion for training, must be highly motivated and customer-centric;- Ability to multitask, prioritize and meet deadlines;- Time management and organization;- Negotiation Techniques and Problem Solving;- In-depth look at area indicators, focusing on customer engagement;- Ability to stratify data, preparing very strategic reports for CX;- Emotional intelligence, to deal with adverse situations, detractor customers and reversal of day-to-day difficulties;- Knowledge of the self-service platform and familiarity with various EAD platforms.*Why join Simplus a 1WorldSync?*- We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America._- Simplus offers much more than qualified registration: it captures, _validates_ and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management._- We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry._
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Customer Experience Analyst
3 semanas atrás
Joinville, Brasil 1WorldSync Tempo inteiroAs an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following:- Support the management of Simplus customer success areas with the implementation and monitoring of KPIs;- Control conversion rates at all stages of the customer relationship process;- Participate in the creation and execution of management processes;- Transform...
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Experience Customer Analyst
Há 6 dias
Joinville, Brasil Snap36 Tempo inteiroDescriptionAs an **Service Coordinator**:- at Simplus a 1WorldSync, responsibilities include the following:- Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area;- Management and execution of training for our customers (Remote and in person) and onboarding of new employees of the 1WS...
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Experience Customer Analyst
1 semana atrás
Joinville, Brasil Snap36 Tempo inteiroDescription As an **Service Coordinator**: - at Simplus a 1WorldSync, responsibilities include the following: - Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area; - Management and execution of training for our customers (Remote and in person) and onboarding of new employees of...
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Experience Customer Analyst
1 semana atrás
Joinville, Brasil 1WorldSync Tempo inteiroAs an **Service Coordinator**: - at Simplus a 1WorldSync, responsibilities include the following: - Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area; - Management and execution of training for our customers (Remote and in person) and onboarding of new employees of the 1WS...
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Customer Experience Analys
Há 6 dias
Joinville, Brasil 1WorldSync Tempo inteiroJob: Customer Experience Analyst (GSDN)As a Customer Experience Analyst (GSDN) at Simplus a 1WorldSync, responsibilities include the following:**Desired Skills and Experience**:***- Acting in Onboarding and Support processes for customers and partners.- Leading the implementation of Pilot projects.- Engaging those involved in understanding and using it...
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Customer Experience Analys
Há 4 dias
Joinville, Brasil 1Worldsync Tempo inteiroJob: Customer Experience Analyst (GSDN)As a Customer Experience Analyst (GSDN) at Simplus a 1WorldSync, responsibilities include the following:**Desired Skills and Experience**:***- Acting in Onboarding and Support processes for customers and partners.- Leading the implementation of Pilot projects.- Engaging those involved in understanding and using it...
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Customer Experience Analys
1 semana atrás
Joinville, Brasil 1WorldSync Tempo inteiroJob: Customer Experience Analyst (GSDN) As a Customer Experience Analyst (GSDN) at Simplus a 1WorldSync, responsibilities include the following: **Desired Skills and Experience**: *** - Acting in Onboarding and Support processes for customers and partners. - Leading the implementation of Pilot projects. - Engaging those involved in understanding and using...
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Customer Experience Analyst
3 semanas atrás
Joinville, Brasil 1WorldSync Tempo inteiroNa 1WS somos movidos por grandes desafios! Acreditamos que Customer Experience não é apenas uma área, mas uma filosofia que guia toda a empresa, desde o time comercial ao time de produto e desenvolvimento.Nosso time de CX está sempre buscando **entender,** **melhorar e inovar** o dia a dia; fazendo contatos pró-ativos, com o interesse genuíno em...
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Cx Analyst
2 semanas atrás
Joinville, Brasil Snap36 Tempo inteiroDescription Job: Customer Success Analyst As an Customer Success Analyst at Simplus a 1WorldSync, responsibilities include the following: The analyst will carry out the implementation of the project starting with the Kick-off, monitoring the activities belonging to each phase and will pass on to the client the status of the project. At the end, you will be...
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Gerente de Customer Experience
2 semanas atrás
Joinville, Brasil WAP Tempo inteiro**Nível**: Gerente **Cursos de**: Marketing,Design,Jornalismo,Publicidade e Propaganda **Escolaridade**: Graduação - Completo **Jornada de trabalho**: Segunda á sexta-feira 07h30 ás 17h18 Disponibilidade para home-office **Benefícios**: Plano de saúde, Plano odontológico, Vale alimentação, Refeição no local, Transporte fretado, Bonificação...
