Cx Analyst

Description

Job: Customer Success Analyst

As an Customer Success Analyst at Simplus a 1WorldSync, responsibilities include the following:
The analyst will carry out the implementation of the project starting with the Kick-off,
monitoring the activities belonging to each phase and will pass on to the client the status of
the project. At the end, you will be responsible for the (active) support, training and
engagement actions of your portfolio customers.
It is essential that you have a good relationship with the client (internal / external), know how
to solve immediate problems, skill in communication and argumentation, and follow up of
processes generated in the service.

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Desired Skills and Experience: *

University Degree Completed or in progress.
Professional Experience: Minimum 06 months of experience with customer service.
Professional / Technical Training and Languages: Advanced Spanish

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Additional** **Information**.

Proactive, motivated and detail oriented.
Ability to work in a team and willingness to learn;
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Why join Simplus a 1WorldSync?*
- We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America._
- Simplus offers much more than qualified registration: it captures, validates and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management._
- We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry._