Experience Customer Analyst

1 semana atrás

Joinville, Brasil 1WorldSync Tempo inteiro

As an **Service Coordinator**:

- at Simplus a 1WorldSync, responsibilities include the following:

- Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area;
- Management and execution of training for our customers (Remote and in person) and onboarding of new employees of the 1WS team;
- Management and implementation of the Community platform (global interaction platform for customers);
- Plan, communicate and measure milestones, risks and opportunities for process improvement in the CX team and in the training;
- Continuously evaluate training solutions (EAD), to increase the scalability of processes;
- Responsible for the elaboration of the Health Score and metric analysis focusing on customer engagement;
- Implement the onboarding process and online (automatic) training for customers.

*
Required Skills and Experience: *
- Minimum 1 year experience in similar role;
- Fluency in English (written and verbal) - Required;
- Strong communication and presentation skills;
- Passion for training, must be highly motivated and customer-centric;
- Ability to multitask, prioritize and meet deadlines;
- Time management and organization;
- Negotiation Techniques and Problem Solving;
- In-depth look at area indicators, focusing on customer engagement;
- Ability to stratify data, preparing very strategic reports for CX;
- Emotional intelligence, to deal with adverse situations, detractor customers and reversal of day-to-day difficulties;
- Knowledge of the self-service platform and familiarity with various EAD platforms.

*
Why join Simplus a 1WorldSync?*
- We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America._
- Simplus offers much more than qualified registration: it captures, _validates_ and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management._
- We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry._

  • Experience Customer Analyst

    1 semana atrás

    Joinville, Brasil Snap36 Tempo inteiro

    Description As an **Service Coordinator**: - at Simplus a 1WorldSync, responsibilities include the following: - Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area; - Management and execution of training for our customers (Remote and in person) and onboarding of new employees of...

  • Customer Experience Analys

    1 semana atrás

    Joinville, Brasil 1WorldSync Tempo inteiro

    Job: Customer Experience Analyst (GSDN) As a Customer Experience Analyst (GSDN) at Simplus a 1WorldSync, responsibilities include the following: **Desired Skills and Experience**: *** - Acting in Onboarding and Support processes for customers and partners. - Leading the implementation of Pilot projects. - Engaging those involved in understanding and using...

  • Experience Customer Analyst

    Há 5 dias

    Joinville, Santa Catarina, Brasil Snap36 Tempo inteiro

    As an **Service Coordinator**:- at Simplus a 1WorldSync, responsibilities include the following:- Develop specific materials related to 1WS services, creation and updating of Playbook/Processes in the Customer Experience area;- Management and execution of training for our customers (Remote and in person) and onboarding of new employees of the 1WS team;-...

  • Customer Experience Analys

    Há 6 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    As a **Customer Success Analyst** - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs. - Control conversion rates at all stages of the customer relationship process. - Participate in the creation and execution of management processes. -...

  • Customer Experience Analys

    Há 5 dias

    Joinville, Santa Catarina, Brasil 1WorldSync Tempo inteiro

    As a **Customer Success Analyst** - at Simplus a 1WorldSync, responsibilities include the following:- Support the management of Simplus customer success areas with the implementation and monitoring of KPIs.- Control conversion rates at all stages of the customer relationship process.- Participate in the creation and execution of management processes.-...

  • Customer experience

    3 semanas atrás

    Joinville, Santa Catarina, Brasil Netvagas Tempo inteiro

    A Ultra LIMS tem o melhor software de gestão laboratorial do mercado e estamos buscando o profissional que irá criar interações positivas e memoráveis com nossos clientes Se você tem um forte senso de empatia, habilidades de boa comunicação e uma mentalidade voltada para soluções, essa pode ser a sua oportunidade. O que você fará:- Realizar...

  • Customer experience

    Há 5 dias

    Joinville, Santa Catarina, Brasil Ultra LIMS Tempo inteiro

    A Ultra LIMS tem o melhor software de gestão laboratorial do mercado e estamos buscando o profissional que irá criar interações positivas e memoráveis com nossos clientes Se você tem um forte senso de empatia, habilidades de boa comunicação e uma mentalidade voltada para soluções, essa pode ser a sua oportunidade. O que você fará:- Realizar...

  • Customer Experience

    2 semanas atrás

    Joinville, Santa Catarina, Brasil Ultra LIMS Tempo inteiro

    A Ultra LIMS tem o melhor software de gestão laboratorial do mercado e estamos buscando o profissional que irá criar interações positivas e memoráveis com nossos clientes Se você tem um forte senso de empatia, habilidades de boa comunicação e uma mentalidade voltada para soluções, essa pode ser a sua oportunidade.O que você fará: Realizar...

  • Delivering Exceptional Customer Experiences

    Há 7 dias

    Joinville, Santa Catarina, Brasil beBeeCustomerExperience Tempo inteiro R$6.000 - R$8.800

    Customer Experience Specialist RoleWe are seeking a skilled professional to fill the position of Customer Experience Specialist. This individual will be responsible for delivering exceptional customer experiences through onboarding, support, and training.Key Responsibilities:Act as a single point of contact for customers and partners during onboarding and...

  • Customer Experience

    1 semana atrás

    Joinville, Santa Catarina, Brasil Ecossistema 300 Franchising Tempo inteiro

    Overview No Ecossistema 300 Franchising somos movidos pela sede de conhecimento e acreditamos que cada desafio é uma oportunidade para evoluir. Crescimento exponencial não é só meta — é nosso ritmo. Lideramos com atitude : damos o exemplo, agimos com responsabilidade e inspiramos ao nosso redor. Não aceitamos o "sempre foi assim" — somos...