Medical Information Associate I

2 meses atrás

São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

Job Description

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients. Medical Communications is a truly exceptional team at PPD We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Medical Information Associate provides technical and medical information, and/or performs intake of adverse events/product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training. At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award-winning training and benefits focused on the health and wellbeing of our employees.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

  1. Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information, and at times after-hours on-call support.
  2. Analyzes caller’s questions to formulate an accurate and concise response, using customer-approved resources. Records inquiries and interactions in the appropriate databases following organizational, customer and regulatory guidelines.
  3. Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow-up) as needed.
  4. Maintains thorough knowledge of projects, and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
  5. Works closely with internal and external customer contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
  6. Provides administrative support as needed.

Education and Experience:

High/secondary school diploma or equivalent and relevant formal academic/vocational qualification. Technical positions may require additional certificate(s). Previous experience that provides the knowledge, skills, and abilities to perform the job. In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

  1. Strong verbal and written communication skills.
  2. Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required.
  3. Solid computer and keyboarding skills.
  4. Good interpersonal skills.
  5. Ability to work independently, as well as part of a team.
  6. Ability to interpret customer-provided medical and technical information.
  7. Organizational and time management skills.
  8. Ability to maintain a positive and professional demeanor in challenging circumstances.

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

  1. Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  2. Able to work upright and stationary for typical working hours.
  3. Ability to use and learn standard office equipment and technology with proficiency.
  4. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  5. May require travel (Recruiter will provide more details).

PPD Defining Principles:

  1. We have a strong will to win.
  2. We earn our customer’s trust.
  3. We are gamechangers.
  4. We do the right thing.
  5. We are one PPD.

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.

#J-18808-Ljbffr

  • Medical Information Associate I

    2 semanas atrás

    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Job SummaryAs a Medical Information Associate I at Thermo Fisher Scientific, you will be responsible for analyzing caller inquiries to provide accurate and concise responses, maintaining knowledge of project and corporate policies, and working with internal and external contacts to resolve inquiries.Key ResponsibilitiesCaller Inquiry Response: Analyze caller...

  • Medical Information Associate I Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    About the RoleAs a Medical Information Associate I Lead at Thermo Fisher Scientific, you will play a vital role in providing accurate and timely responses to medical inquiries from internal and external clients.Key ResponsibilitiesAnalyze and formulate responses to complex medical questions using client-approved resources and records of inquiries and...

  • Medical Information Associate I

    9 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Responds accurately and professionally to technical and medical information pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support. Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in...

  • Medical Information Associate I

    8 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Responds accurately and professionally to technical and medical information - pharmaceutical or device products. Processes fulfillments and provides clinical - trial information or after-hours on call support.- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions...

  • Medical Information Associate I

    8 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Responds accurately and professionally to technical and medical information pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support. - Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in...

  • Medical Information Specialist I

    Há 1 mês

    São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Job Description We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of...

  • Medical Information Associate I

    2 semanas atrás

    São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office - Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. - Identifies, records and triages adverse...

  • Medical Information Specialist I

    7 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving...

  • Medical Information Associate I

    3 semanas atrás

    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in...

  • Contractor, Medical Information Specialist

    7 meses atrás

    Sao Paulo, Brasil PTC THERAPEUTICS Tempo inteiro

    Job Description Summary: **Job Description**: Location: Sao Paulo, Brazil Temporary role Overview Founded in 1998, PTC Therapeutics is a global commercial, diversified biopharmaceutical company. Our team is deeply committed to a unifying purpose: Extending life’s moments for rare disease patients and their loved ones. PTC is a science-led,...

  • Medical Information Associate I

    9 meses atrás

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines. - Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory...

  • Pharmacist - Medical Information Expert

    3 semanas atrás

    São Paulo, São Paulo, Brasil Med Communications International Tempo inteiro

    Discover a rewarding career opportunity with Med Communications International as a Pharmacist - Medical Information Specialist.About the Role:We are seeking an experienced and skilled Pharmacist to join our team as a Medical Information Specialist. This role offers a unique chance to leverage your passion for healthcare, while enjoying a refreshing change of...

  • Pharmacist - Medical Information Specialist - Brazil

    4 meses atrás

    São Paulo, SP, Brasil Med Communications International Tempo inteiro

    **Pharmacist / Medical Information Specialist - Brazil - (Spanish/English Speaker)** **Pharmacist - (Remote - Portugal)** Must have for this role: Fluent: C1 or C2 - Spanish and English Speaker Experience: At least 3 to 5 years as a Pharmacist Degree: MPharm - PharmD or Pharmaceutical Sciences **It's about**: "Unlocking Your Potential!"** "Transition...

  • Pharmacist - Medical Information Specialist - Brazil

    Há 1 mês

    São Paulo, SP, Brasil Med Communications International Tempo inteiro

    **Pharmacist / Medical Information Specialist - (English Speaker)** **Pharmacist - Brazil (Remote)** Must have for this role: Degree: MPharm - PharmD or Pharmaceutical Sciences Experience: At least 3 to 5 years as a Pharmacist Fluent: C1 or C2 - English Speaker **It's about**: "Unlocking Your Potential!"** "Transition from the Community Pharmacy to a...

  • Medical Information Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Fortrea Tempo inteiro

    As a leading global contract research organization, Fortrea is dedicated to delivering innovative solutions in clinical development, patient access, and technology across over 20 therapeutic areas.We are seeking a highly skilled Medical Information Specialist to join our team. In this role, you will be responsible for responding to medical information...

  • Pharmacist - Medical Information Specialist - Brazil

    6 meses atrás

    Sao Paulo, Brasil Med Communications International Tempo inteiro

    **Pharmacist / Medical Information Specialist - Brazil** **Pharmacist (Remote)** Must have for this role: Degree: MPharm - PharmD or Pharmaceutical Sciences Experience: At least 3 to 5 years as a Pharmacist Fluent: C1 or C2 - English Speaker **It's about**: "Unlocking Your Potential!"** "Transition from the Community Pharmacy to a Rewarding Career as a...

  • Pharmacist - Medical Information Specialist - Brazil (English Speaker)

    4 semanas atrás

    São Paulo, Brasil Med Communications International Tempo inteiro

    Pharmacist / Medical Information Specialist - (English Speaker) Pharmacist- Brazil (Remote) Must have for this role: Degree: MPharm - PharmD or Pharmaceutical Sciences Experience: At least 3 to 5 years as a Pharmacist Fluent: C1 or C2 - English Speaker Introduction: Are you a Pharmacist looking to take the next step in your career? Do you dream of a...

  • Product Associate I

    3 semanas atrás

    São Paulo, Brasil Santander Tempo inteiro

    Product Associate I Country: Brazil **Product Associate I** Você já pensou como será seu amanhã? O quanto você já cresceu é importante, mas no Atacado, como você vai crescer daqui para frente é inegociável. O Santander é um ecossistema em crescimento, que tem o propósito de contribuir para que pessoas e negócios prosperem. Aqui é o espaço...

  • Senior Medical Information Analyst

    6 meses atrás

    Sao Paulo, Brasil Johnson & Johnson Tempo inteiro

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Medical Information Specialist with Pharmaceutical Expertise

    Há 7 dias

    São Paulo, São Paulo, Brasil Med Communications International Tempo inteiro

    About the RoleWe are seeking a skilled Medical Information Specialist to join our team at Med Communications International. This role offers a unique opportunity to leverage your experience as a Pharmacist and bring valuable insights to our organization.Key ResponsibilitiesAcquire, organize, and disseminate critical medical informationStay up-to-date with...