Medical Information Associate I

7 meses atrás


Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

Responds accurately and professionally to technical and medical information

pharmaceutical or device products. Processes fulfillments and provides clinical

trial information or after-hours on call support.
- Analyzes caller’s questions to formulate an accurate and concise response

using client-approved resources and records inquiries and interactions in the

appropriate databases following organizational, client and regulatory

guidelines.
- Identifies, records and triages adverse events and product complaints

according to organizational, client and regulatory guidelines and provides

additional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and procedures

including client products, SOPs, protocols, GCPs, and all applicable regulatory

requirements.
- Works with internal and external client contacts to resolve inquiries. As

needed, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.



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